Advocacy Basics
Who do you go to?
What would you do?
Steps and Order
Grievance Rules
100
What is advocacy
Speaking up or taking action to help yourself or someone else
100
Who do you go to when you feel sick?
Nurse or staff
100
What would you do if you feel sick but staff are busy
Tell staff/nurse or fill out a nursing request
100
What is the first step?
Talk with staff
100
What's the difference between a complaint and a grievance?
Complaint = small problem
Grievance = bigger unresolved problem
200
Give one example of advocacy in residential
Asking staff for help or expressing a concern to your counselor
200
Who do you go to when you are struggling emotionally?
Counselor or staff
200
What would you do when staff didn't listen to you
Ask again during an appropriate time or inform your counselor
200
What is the second step?
Ask Counselor
200
When should you use a grievance?
After all other steps didn't work
300
name 2 ways to advocate
counselor request, nursing request, talking to staff
300
Who do you go to when you need something during the day?
Staff
300
What would you do if you don't like a rule
Be respectful and talk to staff and they can explain the why behind
300
What is the third step?
put in a request
300
What 5 things must be included on a grievance?
1. Youth's name
2. Cottage
3. Description of concern
4. Time/Place/Date
5. Possible solution to the issue
400
Why is advocacy important
So people can understand and help solve problems
400
Who do you go to when a big problem isn't getting fixed?
Counselor/Staff then request then grievance
400
What would you do if you need help quickly
Ask staff
400
What is the last step?
Grievance
400
Where should you turn in a grievance?
Trusted staff member, counselor, or black box
500
Should a grievance be your first step?
No unless it impacts safety
500
Who do you go to when there's an emergency situation?
Tell staff immediately
500
What would you do if you tried everything and nothing worked
File a grievance
500
Say the full order
Staff -> counselor -> request -> grievance
500
(T/F) If you don't turn in the form, it's still a grievance
False