HR & Administravie
Patient scheduling
urgent phone calls
Wild Card!
Wild Card!
100

This individual is now the HR representative for reporting structure concern. 

Who is Kathleen Haarbaugh?

100

this provider is grouped with General Cardiology for new patient scheduling criteria.

Who is Dr. Savarese?

100

The scripted advice given to patients with chest pain.

What is “Go to the emergency room or call 911”?

100

What new service are offered at Gettysburg Suite 206

what is lab work, echos, zios and vascular testing. 

100

All site checks must be done within what time frame from the procedure?

what is 2 weeks?

200

calls for protected sick time must be made this many minutes before a shift 

what is 90 minutes?

200

Most brand-new patients should not be directly scheduled with this physician unless referred internally or by an external cardiologist

What is Dr. Roberts. 

200

If a patient refuses ER care, this staff member must be contacted immediately.

Who is a Nurse?

200

where should testing be scheduled for patients with KHC plan be scheduled?

what is Harrisburg, West Shore, and Community Osteopathic Hospital. 

200

when can you expect your new pay rate to show on your paycheck?

when is 05/22/2026

300

what is the only accepted form of communication to use protected sick time. 

what is a phone call or in person to Courtney Brunner. 

300

ECG visits now require approval from this type of provider.

What is a Physician or APP?

300

A patient reporting a device shock requires immediate outreach to this role.

Who is an EP device nurse?

300

What days does Jaime see MOC visits?

What is Tuesdays and Thursdays. 

300

What UPMC program will earn you extra PTO time?

What is Take a Healthy Step

400

What has taken the place of Care Points

What is The Extra Mile. 

400

The correct visit type that must be used for Managed Outpatient Care visits

What is “MOC”?

400

Most non‑urgent calls are managed through this in basket.

What is the HVI Southern Region Nurse Triage Inbasket?

400

Patients that see a locum in the hospital are considered established or new. 

what is established. 

400

Who should advise on medication holds for cardiac caths?

Who is the preforming provider.
500

what form of communication is NOT acceptable to communicate with patients?

What is our UPMC email. 

500

 All brand‑new vascular patients must be scheduled with this type of provider

What is a Vascular Surgeon?

500

what app can you use to merge a translator into your call in real time 

what is VOYCE

500

From a legal standpoint, aligned by the FDA, UPMC clinicians should not recommend, encourage, or facilitate the purchase of _____outside of the US. 

what is meds?

500

Call drop rate has dropped from 9% to ____?

What is 6%.

M
e
n
u