AI Basics
This type of AI creates new content such as text, images and presentations.
What is Generative AI?
In CLEAR, this letter tells AI who the output is intended for.
What is A – Audience?
You have drafted an email but want help improving its grammar, clarity and tone. Name a tool we explored that could help.
What is Grammarly?
True or False: If an AI-generated response sounds professional and confident, you can assume it is accurate.
What is False?
These AI tools allow you to communicate with them using everyday conversational language and can assist with many different tasks.
What are general-purpose AI assistants?
This AI tool can quickly turn information or an outline into a visually designed presentation.
What is Gamma?
In CLEAR, this element tells AI the background information it needs to understand your request.
What is C – Context?
Your manager gives you several pages of information and asks for the key points. What AI capability could save you time?
What is summarisation?
Before putting workplace information into a public AI tool, this is one of the first things you should consider.
What is privacy/confidentiality?
What is the key difference between traditional AI that classifies or predicts and generative AI?
Generative AI can create new content in response to instructions/prompts.
ChatGPT, Claude and Gemini belong to this broad category of AI tools.
What are general-purpose AI assistants?
A user prompts: “Write an email.” Give two CLEAR elements that would make this prompt more useful.
Any two of Context, Lead with the task/details, Expectations, Audience, Response format.
AI produces a good first draft of your report, but it is too long. What should you do next?
Give a follow-up prompt asking it to shorten/refine the report.
AI creates meeting minutes that list the wrong date for the next meeting. Who is ultimately responsible for checking the document before it is circulated?
The human/user responsible for the document.
Put these in order from least to greater AI autonomy: AI Agent, Chatbot, AI Assistant.
Chatbot → AI Assistant → AI Agent
You need to analyse several lengthy documents, compare their contents and develop a detailed written summary. Which general-purpose AI assistant discussed today might be particularly useful?
What is Claude?
Your prompt says: “Draft a report on our customer service results.” Improve it by adding Audience and Response Format.
Draft the report for senior management. Present it as a one-page executive summary with headings and bullet points.
You used AI to create an excellent first draft. What sequence should happen before you use the output professionally?
Review → Refine → Verify → Use.
An AI summary contains a statistic you do not remember seeing in the source document. What should you do?
Verify the statistic against the original/reliable source before using it.
An AI system is given access to files and tools and is asked to complete several steps toward a goal rather than simply answer a question. What concept does this illustrate?
What is an AI agent / agentic AI?
You need to: (1) capture a meeting, (2) improve the wording of the resulting report, and (3) turn the final information into presentation slides. Name an appropriate tool for each stage.
Otter.ai → Grammarly/general AI assistant → Gamma/Canva.
Improve this prompt using CLEAR: “Make a presentation about the new procedure.”
Must meaningfully include Context, Lead/task, Expectations, Audience and Response format.
Your supervisor gives you a repetitive task you've never used AI for. What should you decide before choosing an AI tool?
Define the task/problem and what you want to accomplish; then determine which AI capability/tool is appropriate.
You ask AI to summarise a confidential internal document. It produces an excellent, completely accurate summary. What's still potentially wrong with what you did?
Entering confidential/sensitive information into an AI system may itself be inappropriate or unauthorised, regardless of the quality of the output.