AIDET
What does AIDET stand for?
What is Acknowledge, Introduce, Duration, Explanation, & Thank you.
To strive to act upon the core values every day & achieve patient _____________?
HINT: The Press Ganey Survey scores our organization on this.
What is satisfaction?
This is when two staff members enter a patients room together & one staff member gives report to the other staff member to assist of caring for the patient during the coming shift.
What is known as Bedside Shift Report
When should you use AIDET in your organization?
Which is at every patient interaction.
_______________ ________________ scores are the reason why we use AIDET to help the patient & family get meaningful & useful information from us. With these scores, we can see the outcomes.
What is patient satisfaction?
These two things must be done prior to entering the patients room
What is sanitizing the hands & knocking?
What is AIDET?
What is a communication guide/tool in order to improve a patients experience with our organization providing better care & overall patient satisfaction.
Name at least one area of the satisfaction survey results that scores have been identified as an area of concern?
RN Communication
MD Communication
Discharge Instructions
Medication Education
These two items must be placed on the newly admitted patient when brought to the room.
What is an identification bracelet & allergy bracelet?
A communication technique that reminds us of the fundamental elements of patients & family members need to decrease their anxiety & build trust with us as caregivers created by the Studer Group.
To decrease anxiety
To improve clinical outcomes
To improve patient compliance
To improve overall patient satisfaction scores
Why we use AIDET?
What are some other tools we can use to promote communication with our patients?
What is Phone calls, VODA, hourly rounding, patient white boards, bedside shift report, provider rounding, comment cards.
Name at least one goal of AIDET?
What is:
Train all staff
Practice role playing
Monitor Patient perception through Press Ganey scores
What is the name of the survey sent out to all patients after discharge from hospital?
HINT: It gives us data on patient satisfaction
What is Press Ganey?
AIDET helps with patient satisfaction which is reflected in our ____________________.
What is AIDET helps us to: being efficient in our work, supports patient satisfaction with patients & families that are reflected in HCAHPS-Press Ganey scores
What are the three types of communication?
What is verbal, non-verbal, and paraverbal?