Standards of Treatment
Weather, security risks, medical emergencies do not provided standards of treatment.
what is "outside carriers' control"
$2400.00
What is the maximum available for denied boarding?
$125.00
What is maximum compensation for a situation within the airlines control on a refunded ticket?
This type of event has been known to close down YFB in the past.
What is a blizzard?
When a flight cancellation/delay or diversion occurs because weather conditions, airport facilities, security, air traffic control are not safe for landing or take off.
What is Outside Carrier Control?
Alcohol, 4 course luxury meal, high end hotel suite.
What are expenses that are not eligible for reimbursement?
48 hours
What is the deadline for compensation to be provided for a denied boarding claim?
$900.00
What is the amount of compensation on denied boarding where arrival to final ticketed destination is within 6 hours?
This operational issue occurs when there aren’t enough staff to operate a flight.
What is a Crew Shortage?
Amenities that are offered for situation within airlines control or within airlines control but due to safety substantiated with vouchers
What are Standards of Treatment?
Food and Beverage, Communication, Accommodations and transportation to and from accommodations.
What are the eligible categories of standards of treatment?
CR Claims Database
Where we track paid out eligible claims for Denied Boarding?
$250.00
What is the compensation amount for a situation within airlines control when arrival at final ticketed destination is between 6-9 hours?
Under APPR, compensation eligibility depends on whether the delay is within or outside the airline’s control and if it is related to this key factor.
What is Safety?
Seats available in the aircraft do not equate the number of passengers with a confirmed ticket for a specific flight.
What is denied boarding?
Within Airlines Control or within airlines control but required for safety.
What are eligible reasons for Standards of Treatment to be considered for reimbursement?
Negotiating a compensation amount during a denied boarding is considered this type of denied boarding
What is voluntary?
$2780.00
The maximum baggage reimbursement amount?
This must be offered if a delay or cancellation disrupts a passenger’s travel plans 3+ hours.
What is rebooking or a refund?
A requirement to ensure access to children 13 and under to their parent or guardian.
What is family seating?
This team manages the vouchers for customers who are unable to travel due to a reason within the airlines control but required for safety.
What is the airport counter team?
Denying boarding due to intoxication is considered is actually considered this:
What is Refusal to Transport?
$1.10/KG or $50.00
What is the amount Canadian North is liable for when a customer does not declare a value on shipments?
Under APPR, airlines must communicate during a delay information using this key expectation.
What is every 30 minutes?
A Delay to a flight that occurs once the doors of the aircraft are closed for takeoff or is delayed from its landing to the deplaning doors.
What are Tarmac Delays?