Where to find...
Caller profile, saved information, read CAP, transfer recipients, handoffs to agents, and summaries actually being sent.
Call Page
While not always accurate, helps identify path, review CAP and Main Prompt behavior.
Ask AI
An updated and simplified version of some pro's CAP
The follow-along document in slack channel
Review different sessions/agents and stages of the call.
Events Tab
Specific rules for caller-requested escalation and playbook transfers
Escalation settings in dashboard (provided by senior QA upon request)
Confirm general expected behavior
Main Prompt
Ask AI: An initial overview of the call generated by AI
AIR Health Metrics
Generated in the Decisions Made page
Review the caller profile and saved information.
Call Page
Read Transcript
Main Prompt
Events tab
AIR Call Trace
Insight into communication breakdowns
Comparing the transcript and recording