Escalation Process
For an active C02 alarm case what do you do after you wrap up your call?
Transfer to Tier 2
Which of these is NOT a service manager?
A : John Combs
B : John Jordan
C : David Cook
D : Bruce Thompson
B : John Jordan
What does DNU mean?
Do Not Use
What is the difference between a Banging noise and a Snapping noise from a bulk tank?
Banging Noise = the tank is venting in order to stabilize pressure.
Snapping = dry ice in the tank is breaking up.
What is Force Majeure ?
Limited amount of product resulting in a minor price increase passed to the customer. Customers may switch suppliers during this time; otherwise, Airgas will continue services without further action.
How many times do we contact a customer for an account issue form before its closed ?
Three.
Recommended to call once a day.
Who is NOT a Sales Representative from the following:
A: John Schmid
B : Jon Nold
C : Aaron White
D : Andy Smith
D: Andy Smith
What is LOU
Loss Of Use is repeated attempts to remove a microbulk tank , we bill for LOU and write off the tank to end legal responsibility.
Customer calls and states. " My C02 is out. My gauges are E, 100, 200". I am still dispensing drinks. There is ice on the bottom of my tank. What do you do ?
2 official answers.
1: Do not place an outage, they are not completely out yet. Use 1/4 or 1/8.
2: Ask them if they have any empty bibs regarding the ice and alarm
What do you do when an account requires a POD and there is none provided
example June 1st 2026 is 060126
Who is the President of ANC?
Blake Edwards
What Division would this account go to ?
M365
Merchant Gases
True or False: An empty lemonade/punch BIB can still drain C02 from the tanks.
TRUE = Empty BIB’s for lemonade & fruit punch will still drain the CO₂ tank. CO₂ drives ALL of the soda / syrup pumps.
Who is the Regional Manager for
Scott McIntyre , Russell Swanigan, Cody Babbitt , Matt Johnson , and Kevin Westbrooks ?
Vincent Wise
What does an account with DIP mean?
Debtor in Possession means an account is bankrupt.
What do all of these organizations stand for?
DI00 , SF00 , and G003
DI00 = Dry Ice
SF00 - Safety
G003 - ANC Third Party
What states does ANC not service as a whole?
12 answers total.
Alaska , Hawaii , Idaho , Maine , Montana , Nebraska , New Hampshire , North Dakota and South Dakota, Utah, Vermont, and Wyoming.