Loss Preventioon
When should the Health and safety audit be done?
Once a month!
Do Sale boots go at the top or bottom of the sale section?
Bottom according to the VM guidelines lol
What are the 3 Ps!
Product, Promotion, personable!
Role play selling wipes to a Bag
Tadaa ✨✨
What’s the difference between and open ended question and closed ended question.
Name an example of both.
Open ended question- allow you to get to know your customers needs
Closed questions are yes or no questions which you can not build on.
Name 4 of the 10 Best Practices according to the Loss Prevention Code of Conduct
Always face the front of store
Figure 8’s
Use recovery statement
Greet within 10 seconds
Floor awareness
3 pair policy
Never leave the floor 15 secondsIf your VM sequence is due on January 4th and it’s January 3rd when should you send jojo a picture? lol 😂
Send VM update to her either the night of or morning before close!
What are the two tools you can utilize to Deepen the Loyalty??
Email capture- VOC
Google review Slip!
You can message marketing team if you need more slips. Utilize these tools to your advantage the more the better!
Role play: coaching out using 5 step coach in!!
Oooo you did it ✨✨✨
According to our new lunch protocol, what time should everyone take lunch at or by?
Lunch should be taken by the 4th hour but before the 5th hour
Ex) I work 10-6 (I must take my lunch by 2 but before 230)
What do you do in case a customer gets hurt while working?
File a customer incident Report and never admit fault!
Should a size men’s 13 be out on the sales floor?
Never!!!
What is the meaning of Gold and why?
Gold is the acronym Aldo implements to provide exceptional service for ALL customers! This acronym also helps associates give the best customer service
Role play FAB the Bag and what is it?
Features
Advantages
Benefits
Where can you find The MIT packet?
On MIT training module Campus! You’re able to print out each training!
What do you do in case someone call claiming to be from corporate?
Ask for their name and number! Corporate will never call the stores like that. Then proceed to inform DM and SM. NEVER EVER PROCESS ANY TRANSACTIONS THROUGH THE PHONE.
What is the proper way to sticker your shoes? Guide Stephanie 🥹
Yayyyyyyyyy!! Go Off!!
And give an example
Open the Dialogue!! You got this ✨
Use the 3 Ps (all
Together for a greeting)
Brava Super Star!!
What does the acronym for
SMART goal mean?
S-specific
M- Measurable
A-Attainable
R- Relatable
T- Time Bound
What does SSF stand for? And what are the steps you need to follow?
Store System Failure!
Call SSS, contact SM, contact DM
How often do we do verification for each department?
A minimum of once per department! Two would be the best!
When a customers walks in and they are on the phone: How do you Open the dialogue?
You ensure the customer you are present!
What is a recovery statement? And choose someone to role play a recovery statement with
Yay great Job!!
Set a SMART Goal for yourself!
You got this!