COMPOSITE 101
What industry does Composite specialize in?
U.S. Residential Real Estate.
What year was Composite founded?
2018.
Who is Composite's Founder and CEO?
Chris Gerra.
How long is Composite's pre-training program for new VAs?
Three weeks.
What is the starting monthly price currently displayed on Composite's website for a full-time VA?
$1,995/month.
Is Composite 100% office-based or primarily work-from-home?
100% office-based.
Who founded Composite?
Chris Gerra.
Who is Composite's Chief Operating Officer?
Danna Mara Colot.
In the new and updated RYG system, what two new colors were added?
Pink and Orange
Are Composite VAs shared between multiple clients?
No. Composite provides fully dedicated VAs rather than shared VAs.
What type of professionals does Composite provide to real estate agents and companies?
Full-time Virtual Assistants
What U.S. city was Chris Gerra working in before his sabbatical in the Philippines?
New York City.
When a client hires one full-time VA, how many dedicated support managers does the website say they receive?
Two dedicated support managers.
What does the Pink Status mean in Composite's updated RYG system?
A tenured VA (usually 6+ months with the client) who has received negative feedback from the client or Team Leader.
What two U.S. time zones does Composite say it can support?
Eastern Time (ET) and Pacific Time (PT).
What is one major difference between Composite and many typical remote VA companies?
Composite's VAs work from a secure, professional office environment with dedicated management, IT, HR, security, infrastructure, and data-security protocols.
What experience inspired Chris Gerra to create Composite?
During a trip/sabbatical in the Philippines, Chris was exposed to the BPO/outsourcing industry and saw an opportunity to apply that model specifically to U.S. residential real estate.
What are the two key management roles supporting a VA according to Composite's service model?
An Operations Manager and two dedicated Team Leaders
A VA’s client cancels their service, and the VA is returned to the Training Department—not to undergo the full two-week training again, but only for a short 3-day training period to refresh their skills. What is this process called?
REFRESHER
What is the initial commitment period stated on Composite's website?
Two months.
What does “GP” stand for in Composite GP?
Global Partners.
Before Composite, what type of professional background did Chris Gerra have?
He was a seasoned real estate professional with 18 years of experience and expertise in Real Estate Finance, and he had also been involved in startups and private equity projects.
How frequently does CGP conduct reshuffling?
Every 6 months.
After onboarding, how many check-in emails should be sent to the client, and when should they be sent?
3 check-in emails:
Name five costs or responsibilities that Composite handles as part of its all-inclusive model.
Any five: