General Info
A page in Miele US website that provides steps or procedure consumer could try before scheduling an on-site repair.
What is Troubleshooting?
Field Service Representative (FSR) that directly works under Miele
Who is a Miele technician?
Feature of Miele appliance that allows them to connect appliance to their smart home network and smartphones, which allows remote control and monitoring.
What is Miele@Home?
A tool use to find, access and download User's/instruction manual for Miele Appliances
What is Manual Finder?
(True or Fales) In Miele UK, we schedule an appointment for vacuum cleaners
What is True?
Default warranty of Miele appliances
What is 2-year manufacturing warranty?
A powerful tool which allows you to create, edit, and view account of consumer. Also considered the main tool of Miele US.
What is SAP?
Systems, Applications, and Products in Data Processing.
A type of service which offers efficiency of resolving appliance issues from the comfort of your home
Three crucial elements that allow customer service experts to effectively manage their calls, especially with dealing with a difficult call or consumer with a complaint
What is AER
- Acknowledge
- Empathy
- Reassurance
On the Miele website, what icon do you need to click to assist customer if they want to know the difference of the same appliance with different model
What is compare?
Contains the model number and serial number of Miele Appliances. Location varies depending on the appliance.
What is a Data tag/plate?