Resident Rights
Residents have the right to be treated with what two things?
Dignity and respect.
A resident says, “I don’t like this meal.” What is the best response?
A. “You need to eat what is served.”
B. “I’ll let dietary know and see what options we have.”
C. “That’s not my department.”
D. Ignore it.
B. “I’ll let dietary know and see what options we have.”
What are the “6 Rights” of medication administration?
Right resident, medication, dose, time, route, and documentation.
What is the most important tool a caregiver has?
A. Cell phone
B. Team communication
C. Coffee
D. A shortcut
B. Team communication.
Finish the phrase:
“Residents don’t live at our workplace….”
“We work in their home.
A resident says “no” when offered a shower. What should staff do?
Send another caregiver to reapproach. Offer alternatives, explain benefits, and document refusals if needed. Residents have the right to informed choice and refusal.
A caregiver tells dietary: “Mrs. Smith has been eating less than usual.” Why is this important?
A. It helps identify changes in resident health and nutrition needs
B. It does not matter
C. Dietary only needs to know allergies
D. It is only for the nurse
A. It helps identify changes in resident health and nutrition needs.
You walk by a resident room and hear someone yelling. What do you do?
Stop, check on the resident, ensure safety, and report concerns.
If you cannot complete a task during your shift, what should you do?
Communicate with your team and ensure follow-through.
A resident is upset and yelling. Do you:
A. Argue back
B. Redirect, listen, and identify needs, document
C. Walk away
B. Redirect, listen, and identify needs, document
True or False: Staff can discuss resident information in the hallway if they are only talking to another employee.
False. Protect resident privacy and confidentiality.
Speak in the charting room or office.
True or False:
It is in the PCAs job description to assist with meals in the dining room.
True
A resident asks for help getting to the bathroom. You are busy. What should you do?
Acknowledge the resident, communicate, get help if needed, and do not ignore the request.
True or False: “That’s not my job” is an acceptable response when a resident needs help.
False. We are all universal employees
A resident tells a caregiver, “You’re my favorite staff member. Come sit with me after your shift and keep me company.” What is the best response?
A. Agree because it makes the resident happy
B. Explain kindly that you care about them, but maintain professional boundaries
C. Ignore the resident
D. Give the resident your personal phone number
B. Explain kindly that you care about them, but maintain professional boundaries.
A resident complains about their care. Staff should:
A. Tell them to stop complaining
B. Listen, report, and help resolve the concern
C. Ignore it unless family calls
D. Tell other residents
B. Listen, report, and help resolve the concern.
The dining room is more than a place to eat. In assisted living, meals are also an opportunity to support:
choice, socialization, and quality of life.
Why do we complete service plans?
To provide individualized care based on each resident’s needs, preferences, and risks.
What does “see something, say something” mean?
Speak up about safety, resident concerns, or anything that impacts care.
A resident asks a caregiver to keep a secret about another staff member’s behavior because “you’re my friend.” What should the caregiver do?
Thank the resident for sharing, explain that safety concerns cannot be kept secret, and report the concern through the proper channels.
Residents have the right to be free from what types of abuse?
Physical, verbal, mental, sexual abuse, neglect, and financial exploitation.
A caregiver is assigned to help a resident with a task they have not been trained or deemed competent to perform. What should they do?
A. Try their best
B. Ask another resident
C. Notify leadership and request guidance/training before performing the task
D. Refuse and leave the task undone
C. Notify leadership and request guidance/training before performing the task.
A caregiver notices a bag of used incontinence supplies has been left in a resident’s room after care was completed. Why is this a concern?
A. It only matters if a family member complains
B. It impacts resident dignity, infection control, and creates an unpleasant/sanitary concern
C. It is okay as long as the room is clean
D. It is housekeeping’s responsibility only
B. It impacts resident dignity, infection control, and creates an unpleasant/sanitary concern.
What is one way we improve resident experience?
Being present, communicating, and providing compassionate care.
A resident’s family says: “Your staff member was kind, patient, and treated my loved one like family.” What skill did that employee demonstrate?
Compassionate, person-centered care.