ALOFT SAVANNAH DOWNTOWN

HOTEL & CORPORATE INFORMATION

100

WHAT IS THE ADDRESS OF THE ALOFT SAVANNAH DOWNTOWN? 

512 W OLGETHORPE AVENUE, SAVANNAH, GA 31401

200

What year was the Aloft Savannah Downtown developed? 

2017

300

WHAT IS THE NAME OF THE MANAGEMENT COMPANY THAT RUNS THE OPERATIONS OF THE ALOFT SAVANNAH DOWNTOWN? 

PEREGRINE HOSPITALITY 

400

WHAT IS THE NAME OF THE REGIONAL VICE PRESIDENT FOR THE ALOFT SAVANNAH DOWNTOWN 

ALEX BATES 

500

NAME TWO HOTELS THAT OUR CURRENT GENERAL MANAGER, LEONARD MASSEY WORKED FOR PRIOR TO. 

MULBERRY INN, HAMPTON INN SAVANNAH, HOTEL INDIGO, SPRINGHILL SUITES SAVANNAH DT, CAMBRIA 

MARRIOTT MEMBERSHIP

100

WHAT IS THE NAME OF THE MARRIOTT MEMBERSHIP CLUB? 

MARRIOTT BONVOY MEMBERSHIP 

200

HOW MUCH DOES IT COST TO JOIN THE MARRIOTT MEMBERSHIP?

FREE OF CHARGE 

300

WHICH MEMBERSHIPS IS OR ARE ALLOWED A LATE CHECK OUT BASED ON AVAILABILITY. 

MEMBERS, SILVER AND GOLD 

400

HOW MANY EXTRA BONUS POINTS DO TITANIUM MEMBERS GET IN ADDITION TO THEIR STANDARD POINTS? 

75%

500

WHAT IS THE HIGHEST MARRIOTT MEMBERSHIP? 

COBALT 

HOTEL

100

HOW MANY GUEST ROOMS DO WE HAVE? 

135

200

ON WHAT FLOOR IS THE GUEST LAUNDRY ROOM LOCATED? 

THE SIXTH FLOOR 

300

WHAT ROOMS FACE OR HAVE A VIEW OF THE GAS STATION ON MLK? (NOT THE LAST TWO DIGITS) 

ODD ROOMS BETWEEN 31-35 AND EVEN ROOMS 26 & 28

400

GIVE ME AT LEAST FOUR ACCEPTABLE PILOT ROOMS THAT DO NOT NEED MANAGEMENT APPROVAL? 

• 602
• 604
• 502
• 504
• 634
• 632
• 532
• 534

500

WHAT ROOMS ARE THE ACCCESSIBLE ROOMS ?  NAME AT LEAST TWO OF THE LAST TWO DIGITS? 

01, 03, 11, AND 26

SERVICE RECOVERY

100

WHAT MODEL SHOULD YOU FOLLOW WHEN DEALING WITH A GUEST COMPLAINT ? 

L.E.A.R.N

200

TRUE OR FALSE: WHEN A GUEST COMPLAINS, IT IS ALWAYS GOOD TO ENSURE YOU UNDERSTAND WHAT THEY ARE SAYING BY INTERJECTING AND REPEATING WHAT THEY ARE SAYING TO ENSURE YOU GOT IT? 

FALSE: ACTIVE LISTENING LISTENING MEANS TO ALLOW THE GUEST TO EXPRESS THEIR ISSUES WITHOUT INTERUPTION. 

300

WHAT DO THE ACRONYMS OF THE L.E.A.R.N MODEL STAND FOR? 

LISTEN

EMPATHIZE 

APOLOGIZE 

RESPOND

NOTIFY 

400

WHAT IS THE 15/5 RULE? 

ACKNOWLEDGE GUEST WITHIN 15 FEET WITH EYE CONTACT/NOD AND OFFER A VERBAL GREETING WITHIN 5 FEET. 

500

WHAT ARE THE FOUR MAJOR CATEGORIES OF COMMUNICATION?

NON-VERBAL 

VERBAL 

VISUAL 

WRITTEN 

HOTEL POLICIES

100

WHAT IS THE NAME OF THE APP IN WHICH THE SCHEDULE COMES OUT ON? 

UNI FOCUS 

200

WHAT IS THE LEAST AMOUNT OF HOURS PRIOR TO SHOULD YOU CALL OUT OF YOUR SHIFT IF YOU NEED TO CALL OUT? 

AT LEAST TWO HOURS PRIOR TO THE SHIFT YOU ARE CALLING OUT FROM. 

300

WHO DO YOU CONTACT WHEN CALLING OUT OF YOUR SHIFT? 

YOU HAVE TO CALL YOUR DIRECT MANAGER AND THE HOTEL. 

400

NAME AT LEAST TWO COMPANIES THAT ARE TAX EXEMPT? 

EXPEDIA, AIR BNB AKA ROCKETSTAY, PRICELINE, 

500

WHAT ARE THE TWO QUESTIONS THAT YOU CAN ASK SOMEONE WHO BRINGS A PET IF THEY STATE THE PET IS A SERVICE ANIMAL? 

1. IS THE DOG A SERVICE ANIMAL REQUIRED BECAUSE OF A DISABILITY? 

2. WHAT WORK OR TASK HAS THE DOG BEEN TRAINED TO PERFORM? 

Brand Knowledge

100

WHAT ARE FOOD AND BEVERAGE OPTIONS THE ELEMENT OFFERS? BE SPECIFIC IN THEIR NAME

Re:Fuel Breakfast 

WXYZ Bar 

Re:Fuel Retail

200

WHAT ARE THE TWO ALOFT BRAND PROGRAMS 

ALOFT ARF AND CAMP ALOFT 

300

WHO DID MARRIOTT PURCHASE AND OBTAIN THE ALOFT BRAND FROM? 

STARWOOD HOTEL

400

WHAT ARE THE ALOFT BRAND PILLARS? 

SOCIAL HUB, TREND-LED B& F AND VIBRANT DESIGN 

500

WHAT BRAND WAS THE ALOFT BRAND DUBBED FROM AND IN WHAT YEAR

THE W HOTEL AND IN 2005