Values & Culture
This is Salesforce's #1 value.
What is Trust?
Salesforce's best-known mascot.
Who is Astro?
The Success Plan tier above Standard.
What is Premier Success?
The acronym for Customer Relationship Management.
What is CRM?
Every Thursday at 11 AM, a workflow asks the team to share this kind of story about AI's impact on case prep and delivery.
What is the AI Success Story?
The 1-1-1 model commits 1% of equity, product, and time to this kind of work.
What is philanthropy?
The free learning platform where these characters live.
What is Trailhead?
The tier above Premier, with more personalized guidance.
What is Signature Success?
Salesforce's biggest annual event.
What is Dreamforce?
She leads the team, and every Wednesdat her team gets together to share success stories
Who is Alyssa Sorensen?
The five values are Trust, Customer Success, Innovation, Equality, and this.
What is Sustainability?
This bear loves to give bear hugs and helps you build on the platform.
Who is Codey?
The role that guides customers through adoption with expert advice.
Who is the Success Guide?
The environment where you test changes without touching real data.
What is a Sandbox?
This session is said to have a high likelihood of replacing CSS next year.
What is Salesforce Health Insights?
This is what Salesforce calls its community of employees, customers, and partners who help one another learn and grow.
Who are Trailblazers?
This tech-savvy character builds innovative cloud-based apps.
Who is Cloudy?
A 1:1 session with an expert to solve questions on a specific topic.
What is an Expert Coaching Session?
The three annual releases are Spring, Summer, and this.
What is Winter?
This is the best engagement a customer can request: a guided review of their Sales Cloud org that ends with expert recommendations.
What is a Health Check
Salesforce committed to conserving and restoring this many trees through 1t.org.
What is 100 million?
The original mascot from the "No Software" era.
Who is SaaSy?
Included with a Success Plan, these are expert-led engagements, like coaching sessions, that customers can request to get help with a specific goal.
What is a Success Program?
Salesforce's platform for building AI agents.
What is Agentforce?
This person won the team's March Madness bracket pool.
Who is Brian Allred?