ACAT Timelines
This is when we Convert to OVI
48 hours after job has been offered out
True or False: We convert to OVI after 48 hours.
False - We should check with the requestor before converting.
True or False: ACAT Requestors don't have (ACAT) after their name.
True - this change was recently made.
An interpreter picks Option B and/or is willing to work an assignment solo. Cancel or unfill the team portion?
Cancel
Where do we put the Chime link in the job?
Appointment Details
Who do we email when we Convert to OVI?
ACAT, Asl-Vendor, amazon-video-interpreting@amazon.com, and site contact
Timeline: <24 hours
Offer to ASIs. Wait 15 mins, then offer to Cred and Non-Cred. Send 24-Purple link 4 hours after the job has been submitted. Unfill at job time.
True or false: We must have the name of the consumer.
True - We should message the requestor if we don't see a name, or if we see a Chime alias.
Unfill
True or False: AVI request are entered into the System as OPEN
False - They're offered to AVI first, so the job is automatically OFFERED.
What do we do when we find a duplicate request?
Email all requestors. Let them know. Cancel one of the requests. Add all requestors onto one job.
Timeline: >72 hours
Offer to ASIs. Wait 24 hrs, then offer to Cred. Sending to Non-Cred varies. Send 24-Purple link. Unfill at job time.
True or false: The job is cancelled. I don't need to fix Other consumer or Other requestor anymore.
False - This should still be fixed for reporting.
We're told 3 days before the job that the requestor went to Purple. Cancel or unfill?
Cancel
ASAP AVI Timeline
Offered to AVI, wait 15 minutes, offer to all interpreters
For an ACAT Training, we unfill at the 2-hour mark. At the 4-hour mark, we: _________
Send the Purple link again
Describe the 6am-6pm Rule, and provide one example.
For 24-72 hr jobs, we give ASIs 4 hours to reply. Example: If I offer to ASIs at 4pm, I wait 2 hours until 6pm, then add 2 hours to the next day, so 8am (their local time zone).
We receive a new request for a Job Interview. What is the process?
Always start at Level 3. Notify Courtney Coddington in the ASL Candidate Interview group in Chime.
The requestor received the 24-hour email. They respond to reschedule. Cancel or unfill?
Unfill
Name the 4 states we cannot remove Licensure:
AZ, MI, ID, WI
When we unfill with ACAT, we send an Ad Hoc email. Describe the steps, and show me which template we use.
Booking Unfulfilled (Customer)
It's Friday at 2pm. We receive a request for Sunday at 12pm. What is the timeline?
Send to ASIs. Give them 2 hours. Offer to Cred/Non-Cred interpreters. Send 24-hour Saturday at 12pm. Unfill at job start time.
An interpreter picks Option B. They're going to stay 3 out of 10 hours on the job. How do we reflect that in II?
Assign the interpreter to the 3-hour portion. Team slot is Cancelled Event filled by Solo. Assign the interpreter to the other 7 hours. Cancel, then unfill. Unfill the team slot. There will be 4 slots. This is only if the interpreter is willing to stay more than 2 hours.
We assign interpreters to an OVI job, but don't send confirmation. The interpreters login, wait 2 hours, but it's a no show. Cancel or unfill?
Unfill - The requestor never received confirmation, but it's payable to the interpreters. Confirmations are important!
We have converted a job to OVI. It's happening in 10 hours. We offer to ASIs. How long do we wait before we offer out to SCISOV?
5 hours. We divide the time remaining in half.