All of These Connections
Some Cool Epic Tools
Name that INI
1-800-Call a Friend
Typical Troubles
In the Weeds
100
I'm trying to make a new flowsheet, what records are linked together to make a flowsheet?
What is FLO (rows) > FLO (group) > FLT (template)?
100
What can you chart search for to access print group assistance, support reports, and find the WE Rule explanation?
What is the session information report?
100
Where can I specify someone as an Orders Authorizing Provider?
What is SER?
100
Help! All of our interfaces are down, who should we call?
Who is Bridges/EDI?
100
When a new shipment of vaccines arrives at the clinic, staff must add the lot using this tool so it can be selected during immunization administration.
What is Lot Manager?
100
All of our urologists have a clinical workspace that just looks wrong. What should we do?
What is take a look at the WE rule?
Look at the WE rule they’re hitting and where in the WE rule they’re hitting. Ensure the correct WE rule is linked to the correct profile and make sure the WE rule is setup correctly.
200
What record linkage determines how a navigator section displays and acts?
What is LVN > VCN?
200
What tool can you use to see the differences in your build across environments?
What is Build Comparison?
200
Where do I specify the Workflow Engine Rule that is going to be used?
What is LPR?
200
Oh no! A specimen label printer isn't responding to any orders, even after being restarted. Who do we call?
Who is the EUD team?
200
What is MCH's In Basket pool strategy?
What is a combination of department-based and provider-based pools?
200
In the MCH Orthopedics and Sports Medicine BGM department, they want to add an x-ray to the same day imaging preference list section. What preference list would you update to make this order available?
AMB ORT IMAGING [1040000005]
300
You can log into the system, but without this essential linkage you won't be able to place orders under your name.
What is EMP > SER?
300
Uh oh - your clinic collect specimen collection task is not generating as expected. This is your first stop to see whether your transmittal rule is even being consulted, and if so, which condition is causing it to fail.
What is Order Transmittal Tracking Report?
300
What is the INI for an order-specific question?
What is LQL?
300
Boo! A physician assistant is seeing RN credentials after their name when signing orders and notes. Who should we call?
Who is User Provisioning / Users & Security?
300
If a provider places an order during a visit that may not be covered for a Medicare patient, what are the next steps the provider should take for the ABN warning that is triggered?
What is consider other diagnoses that satisfy Medicare requirements if clinically appropriate and collect the patient's signature if the patient wishes to proceed with the order?
300
Two nurses, Nurse A and Nurse B, are both members of the "Provider Nathoo" pool. A patient message routes to that pool. Nurse A can see the message in her In Basket. Nurse B cannot see it anywhere, even after refreshing. What are the possible causes, and what would you check to find the actual one?
What is?:
- Nurse B might be listed as a pool member but not actually have access to view pool messages. Check the pool record to confirm she's an active member.
- Even if she's in the pool, she needs the security point for that specific In Basket message class (e.g., Patient Advice Request). Check her security class or template for that class specifically.
- Nurse B's In Basket might be filtered (by folder, sort, or a saved filter) so the message exists but isn't displayed in her default view.
400
Look at all of those tabs at the top when I open an encounter! What linkage makes each tab and its content appear?
What is E2U (Menu) > E2N (Activity)?
400
This is the fastest way for an analyst to find out what Epic item is behind a field they're looking at — no Chronicles, no searching, just a keyboard and a mouse.
What is Ctrl + Click?
400
A provider is unable to cosign notes. What do I have to edit to give them the ability to do this?
What is ECL?
400
Dr. Purvis' front desk team has access to dental consent to treat forms instead of the standard medical consent. Who should we call?
Who is Prelude (Patient Access)?
400
A nurse notices a duplicate patient record in the system. How should they alert HIM?
What is use the Help Desk activity in Hyperspace to submit a Chart Correction Request?
400
A provider tries to send a prescription electronically for a patient. The Rx appears to send successfully with no error message, but the pharmacy calls the clinic saying they never received it. The provider insists they did everything right and wants to know if this is a "system problem." What are the possible causes, and what would you check to isolate the actual one?
What is?:
- Pull the Order Transmittal Tracking report first, don't rely on the provider's screen or the pharmacy's claim. Check the report for the actual transmission status (sent, pending, error, held) and timestamp. This tells you which side of the chain to investigate before you spend time anywhere else.
- Confirm the correct pharmacy was selected. Wrong pharmacy selection is one of the most common causes.
- If it's a controlled substance, check whether EPCS (electronic prescribing of controlled substances) requirements were met: two-factor authentication completed, provider properly identity-proofed and enrolled. A failed EPCS step can silently block transmission or route it differently.
500
This linkage determines what columns a user sees in the department schedule and the order that they're in.
What is LPR > ERS / PAF?
500
There's a report gone wild! What tool can I use to see everywhere this report is plugged into?
What is Networked Record Search?
500
What is the INI for an In Basket Message?
What is EOW?
500
Dr. Carter just called and said every in-clinic x-ray is automatically being finalized. Who should we call?
Who is Radiant?
500
Traci reports that a specialty service line is seeing lower than expected revenue at go-live. What report identifies providers who have not completed documentation and charges up to that point?
What is the Open Encounters report?
500
A provider places a CBC no Diff order in MCH Primary Care Bowling Green - what destination(s) does the order land on?
What are VLP Plain Paper Printer [550] and Beaker Order Enqueue [65]?