MY ACCOUNT
AMT Tier 1 representative can handle password reset for XLN My Account
TRUE OR FALSE
TRUE
Phone Only
Broadband Only
Phone and Broadband
Phone and Fibre
A business relocating to a new address, with no change to the legal entity.
Move of Premises
Protects small business customers from high engineer call-out fees.
What is the capital of the United Kingdom?
Two ways for the customers to access XLN My Account
1. Website
2. XLN App
What are the international calling bundles? (2)
Standard Bundle
Premium Bundle
Tenancy Department
Additional Services
Who is the current CEO of the company?
Julie Sweet
How can AMT advisors access My Account?
CRM - Login to My Account
What are XLN packages?
Phone Only
Broadband Only
Phone and Broadband
Phone and Fibre
The estimated timeframe to set up services at the new address.
2 TO 4 WEEKS
How much is the Openreach engineering charges for phone line?
160pounds plus VAT
Who's the founder of Microsoft founded?
Bill Gates
_____ Is an online self-service portal that lets customers manage their account anytime, anywhere.
What are the three optional call features? (3)
Managing Calls
Call Forwarding & Divert
Voicemail
0808 178 2235 is the mobile phone number of tenancy department
TRUE OR FALSE
FALSE
0808 178 2234
How much is bussiness assurance with and without broadband?
Without - 4.50p
With - 5.50
What is the largest planet in the solar system?
Jupiter
Features that the customer can view on XLN App ( 5 )
•Broadband services
•Phone services
•Cloud Voice
•Mobile services
•Payment services
Customer needs to 7.95 if their Direct Debit fails.
TRUE OR FALSE
FALSE
10POUNDS
Move of Premises Call Flow
Complete DPA
Transfer to Tenancy
Dont discuss anything
If no one is available complete quicknotes template
What are the care levels of Business Assurance + response time?
1 Within 3 working days
2 Within 48 hours
3 Within 24 hours
4 Within 6 hours
Which department handles salary concerns?