PK
ELOISE
OPERATIONS
ROLEPLAY
GUESS WHO
100
In a style number CC604 would mean what?
What is a collection style from April of 2026.
100
This is what the 1st letter of the acronym ELOISE stands for.
What is ENGAGE?
100
The correct way to process go backs in the store.
What is doing them in the moment after your sale, and making sure to size and waterfall?
100
This person in the fitting room says "I'm so fat right now!", you say....
What is "I don't see what you're seeing but let's find you something that makes you feel fabulous!"?
100
The person most likely to be 10 mins late.
Who is Kandyce?
200
Name 3 collection colors/prints from this current year's collections.
Judge's Discretion.
200
The selling tip that ensures every customer is a priority, no matter what other tasks are at hand.
What is STOP, DROP, and HELP?
200
The process to find number of transactions for the performance tracker during Sunday paperwork.
What is KWI back office>Effective Capture Rate Report>Filter store, associate, email>Run Report?
200
The person who is
your best line of defense when eliminating doubt.
Who is your HOD?
200
The person most likely to state "It's my Friday!" when being asked to do something?
Who is Paula?
300
This is the reason why ALICE + OLIVIA makes her pants with such a long inseam.
What is to be size inclusive to our taller customers. It's easier to cut a pant than to grow a pant.
300
Making this letter in ELOISE a focus for your month can help you achieve 2.0 UPT.
What is S for SUGGEST?
300
We check these ins KWI after each RTV box to ensure that inventory stays correct and investigated.
What are NEGATIVES?
300
A client comes in with a specific dress online that is completely sold out online. What do you do?
Show her similar styles to try, and once she's in the fitting room also suggest to get her out of the occasion.
300
The person most likely to ask for help finding something in the store.
Who is VON?
400
This is the name of this best selling dress? 
What is the SOLANA (buckle denim halter mini dress)
400
The selling tip that encourages your customer to come out of the fitting room so we can all see how fabulous she looks!
What is LET'S BEGIN THE FASHION SHOW?
400
The proper information to include on a HOLD tag.
What is Name, Phone Number, Date to hold until, and Associates Name?
400
Someone calls from IT looking to restart the POS systems for maintenance. They have a 917 (NY area code number) and their name matches one of the IT names we know, what do you respond?
You tell them you have to check with your manager and reach out to out IT department about the issue. Do not continue with the call.
400
The person who you're most likely to find in the back of house just sitting there eating a snack.
Who is Carly?
500
What is the overall inspiration for the June/July collections?
A carefree, sophisticated summer vibe with a romantic, bohemian heart
500
The letter of ELOISE which truly sets us apart from our competitors and establishes confidence in our styling knowledge/capabilities.
What is L for LEAD?
500
When both POS systems are being used, you can use this report in Backoffice to locate an item/size in the company's inventory.
What is On Hand Inquiry by UPC/SKU, OR JSP style locator report?
500
You're 1 multi unit transaction away from making 2.0 UPT on the month and you have someone come out of the fitting room with 1 item to purchase. What's your next move?
Judge's Discretion.
500
The person most likely to say something accidentally offensive to a customer.
Who is Vanessa?