Corrective Action Delivery
Before delivering a formal written corrective action document, a supervisor must first take this step with the team member to fully understand what happened from their perspective
What is speak with the team member first?
Under this compensation plan, a team member is considered to be "actively working" only if they have performed direct therapy with a client within this specific timeframe.
What is the last 14 calendar days?
Organization policy strictly prohibits workforce members from accepting these two forms of compensation or appreciation from clients, families, or company vendors.
What are gifts and money (or gratuities)?
Under the parent notification protocol, these two common electronic communication formats are strictly prohibited for initial incident alerts.
What are email and text messages?
This initial evaluation screen appears immediately after starting a shift, requiring the technician to rate family challenges, sleep, and the client's current mood on a scale of 1 to 5.
What is the Happy, Relaxed, & Engaged (HRE) screen?
Whether a corrective action discussion is held in person or virtually, the finalized documentation must be uploaded into the team member's Kronos file within this specific timeframe.
What is 48 hours?
To advance from an entry-level BT to a BT II, or from a BT II to a BT III, a technician must meet time-in-role minimums and achieve this specific average score or higher on their monthly Staff Integrity Assessments.
What is 3.60?
To safeguard family privacy, team members are strictly prohibited from posting private or identifiable client data on social media, even if this specific condition is met.
What is the client giving their consent?
Severe problem behaviors—such as setting fires, property destruction, or sexual acting out—are officially classified as treatment incidents if they are missing this clinical element.
What is being addressed in a plan of service?
Represented on the interface by an alarm clock icon, this tracking feature alerts the user with a massive red clock icon once the designated period and frequency have wrapped up.
What is the interval recording feature?
These are the two authorized video platforms a leader should use to schedule and conduct a performance feedback or corrective action discussion with a remote team member.
What are Zoom or Google Meets?
To reach the top of the standard BT service track as a BT III, a technician's monthly Staff Integrity Assessments must be completed across a minimum of this many clients and this many Supervising Clinicians.
What is two clients and two SCs?
To mitigate data risks and maintain boundaries, team members are instructed to leave personal valuables at home and enforce this rule regarding their mobile devices.
What is prohibit client access to personal phones?
Because the official company Incident Report Form is strictly for internal use , a managing director must draft this specific, customized document and obtain VP approval before sharing any incident details with a requesting family.
What is an Incident Summary statement?
When manually amending a shift that is missing from the history screen, a technician can type in the Shift ID, which will prompt the system to find and download it onto the device within this timeframe.
What is 24 hours after the request?
When wrapping up a virtual corrective action delivery, a manager must save this communication item as a PDF and upload it to Kronos alongside the corrective action form itself.
What is the sent email?
This specialized, internal-only promotional role yields a $1.00 per hour raise plus a $50 bonus for every Initial Skills Based Assessment (ISBA) successfully passed by their trainees.
What is a Lead Behavior Technician (LBT)?
If a team member discovers they have a preexisting relationship with a client (such as a relative or friend), they are required to take this immediate step to remain transparent.
What is notify their supervisor?
While frontline Behavior Technicians must submit incident reports directly through their iPads, all other team members are required to submit them via a hotlink on these devices.
What are Centria-issued laptops or workstations?
While the initial text field for the client's arrival status requires a narrative of at least 50 characters, the broader final Session Summary requires a text entry of at least this length.
What is a minimum of 100 characters?
This precise role is designated as the formal Policy and Procedure Owner for the "Best Practices for Corrective Action Delivery" document
What is the Senior Regional HR Business Partner?
To qualify for the $1.00 hourly increase of a Clinical Support Specialist (CSS), a technician must hold the rank of BT III and focus on peer support for these three advanced, high-acuity areas.
What are interfering behaviors, tele-supervisory support, and crisis assistance?
Legally defined by federal and state anti-corruption statutes, this is the complex term for purposefully offering, paying, or accepting items of value to influence healthcare service referrals.
What are bribes or kickbacks?
Any incident involving a sentinel event, a team member's potential criminal behavior toward a client, or an issue impacting client billing must be sent directly to this program email.
What is CorporateCompliance@centriahealthcare.com (or Centria's Compliance Program)?
Behavior Technicians must verify all trial entries and data notes are complete before clicking this specific final option, as executing it instantly cuts off the ability to record any further session details or learning opportunities.
What is Sync Session?