Dual Control
What is dual control?
Dual Control is when two or more team members simultaneously access high risk assets, diligently participating in safe handling.
Who orders the incoming cash shipments?
ABM/Sara
What company monitors and supports our security devices and alarms?
Premier
How often is the "All Clear" signal changed?
Quarterly
How Many Auditors will be Onsite?
One - two auditors on-site depending on the branch size.
TRUE or FALSE - If someone comes in asking to speak with the manager and the manager and an associate are under dual control in the vault, it's okay for the associate to swap out for the manager to attend to the member who is waiting.
False
During a robbery, what steps would you follow to dispense cash from an ECR?
Open a transaction in Keystone - MD (Machine Disburse) click Achieva 300
Can the Auditors be given a Visitor's Badge?
YES
What keys are in the working set?
COIN MACHINE
CARD MACHINE
What is the process for a non-member looking to cash an Achieva check?
We request ID, create a profile, ensure there are funds in the account, call the MBR if it's over $500 (consumer) or $1000 (business), have them put their thumbprint on the check, and process the transaction. If it's over 10K fill out a CTR before they leave.
How many Branch employees must remain with the External Auditor when counting the cash?
One (1) Achieva employee must always be present and participate as the dual control when the external auditor is counting the cash.
How often is the surprise vault cash audit, and WHO can do this?
Monthly. This is conducted by the branch manager as long as they have not ordered cash or balanced the branch more than 4 times throughout the month. If they have, a manager *BM/ABM may show up unannounced to audit the vault.
TRUE or FALSE
Should the absence of or incorrect setting of the all-clear signal be interpreted as a distress signal and/or an indication that a possible hostage situation is happening?
TRUE
How often is the debit/credit card stock audited?
Monthly
What is kept at each phone station?
Emergency numbers and bomb/extortion forms.
TRUE or FALSE
It's okay to sign a form because a manager/tenured team member asks me to, without verifying exactly what I'm signing.
FALSE
No matter what WHO asks, always verify what you're signing for.
Suzie comes into the bank to make a few deposits, she deposits $385 into each of her four kids accounts, $2750 into her 'Rent' sub savings, $3406 into her 'Car' sub savings, deposits $1304 into her joint checking, and an additional $1000 into her personal checking. All of the deposits were made in cash, what do you need to do?
The transactions all add up to $10,000.00, not one penny more; a CTR is not needed. You will want to ask where the funds came from to provide her with a safer way to transfer funds or provide her with the buck slip that discusses structuring deposits.
Where are the hold-up buttons located?
Both Lobby Teller Stations - L/R Drive Thru Teller Stations L/R - under the desks in all offices - Vault Room + the 2 pendants also in Vault Room - Break Room
What items are stored in the vault cash safe?
Debit/Credit cards, temporary/official checks, cash/coin, medallion stamp, offline cash drawer.
TRUE OR FALSE
All employees must complete this Robbery training every year.
TRUE
TRUE or FALSE
Dual control is not necessary when servicing the coin machine that has full bags.
FALSE - When there are full bags that need to be swapped, you are now handling currency that will be sold to the vault, which requires dual control.
In the event that we need to use the spare cash drawer, where would it be kept safe?
Inside a locked drawer in the Drive Thru with the key assigned to one employee who is assigned to the box for that day.
How do we identify the Auditors when they visit our Branch?
When they visit our location during non-business hours, we must verify their IDENTITY before they enter the Branch. They must show us a valid Driver's License to confirm their identity; DO NOT just rely on a business card or the audit letter as proof.
Who performs 15% of the new account audits?
ABM, and the accounts opened by the ABM are audited by the BM or UBA.
True or False - During a Branch Audit with Auditors - The employee who logs into CFM and initiates the ECR cash AUDIT needs to be present for dual control, not the person who gives you the override.
TRUE - The employee that gives the override does not need to be present.