Accounting
What is done with a walk-off?
What is suspend
What do you do with a lost and found item of value?
What is bag and tag
The thing an employee must wear that has their name on it
What is a nametag
You walk outside and see three Helping Hands employees on the bench on their phones. What do you do?
Ask them not to use their phones when not on break or lunch. Log the communication on the Coordinator Communication Log and email STL/FEM that the conversation took place.
What is 1916
How many audits do we need each week?
What is 21
What is the process for a return with no receipt?
What is the minor meal period policy?
Scheduled five hours or more, must complete a 30-minute meal period before fifth hour of work
You're by yourself watching the front end. An STL is on a pipe walk and your other coworker is on lunch. Bypass is busy, lights are blinking and there are lines. What do you do?
Some possible answers include:
- Call the STL to return to the front end
- Call an area manager for help
- Utilize Helping Hands, SCO, Accounting, Service Desk to help on register
The fancy restaurant Wegmans owns and operates in two locations
What is Next Door
Why do we do holds?
So that when a cashier is being asked to turn in their till, they're not always being audited. It adds an element of unpredictability.
The gift card limit for completing an AML form (two answers)
What is $1,000.01 for open-loop gift cards and $2,000.01 for merchant gift cards
What qualifies as a No Call No Show?
When an employee doesn't show up for their shift, doesn't answer our call and doesn't call us back
You witness an employee turn their own light off and walk away from their register. They have never done this before. What would you do?
When they return, ask them if they're okay and let them know not to do it again in the future. If repeat offender, let an STL know.
How many stores does Wegmans have?
What is 115
How to reverse an open code?
Refund (1) open code (-$9.99 open code)
Charge actual item ($9.99 chicken)
Total should be zero ($0.00)
0 -> CASH and save the receipt
The program we use to fill out AML forms and BOLOs
What is Secure
What happens to a Bypass shopper when they refuse to reshop their items
What is nothing
A customer accidentally paid for their entire transaction on a credit card. They meant to split the payment between the credit card and put the rest on cash. What would you do?
Assume transaction is $200, $150 on card and $50 on cash
At Service Desk
- Refund 310 (1 - reshopped) for $50
- EFT -> charge back to card
- Charge 310 for $50
- Pay in cash
- Save both receipts, staple together, turn in
What state did Wegmans first expand to outside of New York? (bonus: what town/store?)
What is Eerie, Pennsylvania
How many holds do we need?
What is 10-20% of the open tills for the week - if we open all 19 lanes every day, that means:
19 tills open * 7 days = 133 tills open for week
133 tills * 10-20% = 13-26 holds in a week
The process for filling out a claim form and any applicable limits
Limits: $600.01 per ticket
Process: Customer fills out back of ticket. We fill out the claim form, the customer fills out SSN, pay them out up to $2,500, customer gets pink copy, Accounting gets yellow and white
Make a copy of the original ticket, front and back, as well as the two slips that print out of lottery machine
How many carts can Helping Hands pull at once?
It's early in the morning or late at night and you're by yourself. There is an employee that shares some concerns with you. They are in distress and you're concerned for their safety.
Call an STL, area manager or Overnight Ops manager (if early in morning) before handling!
When complete, the STL will make sure the incident is clearly communicated in an email to the entire area manager team, Joe, Front End Mgr, STL, EOM, and Employee Advocates (if an employee situation).
Do not handle these situations on your own!
This group is often referred to as "the ones who get it done"
Who are front end coordinators