Slack
When I have a question, the first I need to do is post it on the app channel? T/F
False. Utilize your resources first!
How do I add an addendum?
In the ‘Scheduling Details’ drawer, scroll to ‘Clinical Activity’ and click the associated pencil icon. A window will appear on the right side of the screen. Scroll down in the Clinical Activity pop-up and click the Add Addendums button.
T/F. I should be looking at the GNA scoreboard towards the end of my shift.
True. Be mindful of the scoreboard
CSK
Clinical Sidekick
Which measures are triple weighted?
A1c & BP
What is the etiquette for posting on the app channel?
Hi @d2me_managers, I have a question about member (link the member). Must say tag and link
How do I create a CA stars outreach outside of the protocol?
From the member’s Action Plan, search for the appropriate Outreach of CA Stars Gap Closure in the text box to the left of the “Schedule Appointment” button. A pop up box will open on the right side of your screen. The owner of the Outreach will default to your name. Change the owner of the Outreach to DM CAs - D2Me.
What do I do if I am not sure if I should unlock or snooze or a member?
OVR
Orinoco Video Room
What are examples of STARS measures?
A1c, eGFR, KED, BP, mammo, colonoscopy
What do I do if a member is out of state, in hospice, a skilled nursing facility, hospital or is receiving any sort of skilled nursing care?
Reschedule the member
T/F. I should create a CA stars outreach for members I ordered an Everlywell kit for.
False
My shift ends at 5, and the last window of my day is 3-5pm. GNA gave me a patient to see at 330, but they ask to be called back because they are at the grocery store and will be home in about 30 min, I snooze. This was appropriate. T/F
False.
MSG
What is the best way to close STARS gaps?
During your visit, order labs, WT for care coordination. Do NOT rely on PCP.
False. You can lock a member to your schedule but clicking apply action then lock to self
If OVR does not work for the member, what do I do next?
Try zoom or other ways member can get on video. Do not stay on 1 thing for too long
My shift ends at 5, and the last window of my day is 3-5pm. GNA gave me a patient to see at 330, but they ask to be called back because they are at the grocery store and will be home in about 30 min, I kindly apologize and offer member to reschedule at a different time that works for them. This was appropriate. T/F
True
AVS
After Visit Summary
Which STARS measures are the most important to address during your visit?
ALL
What do I do first prior to posting on the APP channel?
How do I change the visit to reflect an interpreter when I have them on my schedule as English?
Go to your schedule, click on the member's appointment, change "requires interpreter" to "yes," then book appointment.
What do the numbers mean at the bottom of the GNA scoreboard under the states?
How many providers are available at that current window
EDC
Everyday care
What do STARS measures mean? AND what are gap closure rates?
You are caring for members and ensuring they are living healthier, longer lives through preventative care! Closing gaps within a said number of days after your visit/interaction with the member