Coverage
Premiums
Misc.
Insurance Companies
Data Capture/HRS
100
A type of coverage that pays for damages that were the result of an accident with another vehicle or object.
What is Collision Coverage
100
The cost of Auto Insurance
What is a premium
100
The car you drive can ________ your insurance rate.
What is effect
100

The Gecko

Who is Geico's mascot.

100

To confirm you captured the data accurately.

The reason it's important to read information back to the caller phonetically.

200
Pays for any type of damage that does not involve a collision with another vehicle.
What is Comprehensive Coverage
200
The Insurance Company
What is the company that can set the premium.
200
A color of a car that is commonly associated with aggressive driving. (It does not raise your premium despite the rumors you hear)
What is Red
200

BI Auto, PI Auto, BI Property, PI property, Worker's comp. 

What are types of insurance that most companies offer.

200

At the end of the claim, take a few moments to scan back over your work, to ensure all fields are accurate and complete

How do you proofread  your work

300
Covers medical expenses for passengers in another vehicle as well as passengers in their vehicle.
What is Liablility Coverage
300

where would I find the answer Should I file a claim against another?

Customer FAQ's

300

This department is available Monday- Friday 8am-8pm EST, Saturday and Sunday 11am-7pm.

Loss Consultation

300

Red Umbrella

What is Travelers's logo?

300

Privacy/ verifying the Insured: ask the INSURED to verify their name and full address by asking them versus providing information to the caller

The workflow for the authentication process to protect our Insured’s information

400
An expense that needs to be paid before policy is activated
What is a Deductible
400

Reminder: What is new on Sunday, 10/15/2023?

October - In Focus

400

We should not offer this upfront if the caller is at the scene of an accident actively working with other parties.

ALC

400
You could save $500 or more on car insurance.
What is Progressive's slogan
400

Customer states they have back pain, but no diagnosis provided. How should you code the injury?

Complete the part of body injured field and leave the nature of injury blank

500
Pays for medical fees for the insured driver regardless of the fault.
What is Personal Injury Protection (PIP)
500

***DRP Eligible*** workflow is located where?

PI Property DRP reference/CCS training library.

500

What does a customer need in order to use the HOVER app

Smartphone

500

Who owns GEICO? (Hint: The stock ticker is BRK.B)

Who is Berkshire Hathaway.

500

When the caller states they have a concussion how should you code the nature of injury and part of body?

Nature of injury: 7-concussion

Part of body: 12 -brain

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