This is the program that places armed personnel on aircraft to deal with security threats.
What is the air marshall program?
100
The two most common factors associated with air rage incidents.
What are alcohol and the desire to smoke?
100
The two P's that represent the main objective of an organization.
What is protection vs. production?
100
This type of regulation explicitly defines what people must do and audits them to ensure they follow through.
What are prescriptive regulations?
200
A non-violent passenger who causes a security problem on an aircraft.
What is a disruptive passenger?
200
The gender of passengers that are involved in the most incidents of air rage.
What are male passengers?
200
Commercial aviation is now experiencing less than one catastrophic breakdown per _____ departures?
What is million?
200
This type of regulation is adaptable to the company and allows them to abide by the regulation in the way that makes the most sense to the organization.
What are performance-based regulations?
300
The major risk of disruptive passengers to the safety of a flight.
What is pilot error caused by distraction?
300
The recommended response for flight crew who encounter an air rage incident.
What is conflict mediation (de-escalating the situation)
300
If one accident or serious incident occurs in an organization there are roughly this many latent conditions.
What is 1000-4000?
300
The three main features of an SMS program.
What is explicit, proactive, and systematic?
400
What is the category of offence that includes sexual assault onboard an aircraft?
What is air rage?
400
The three psychological traits that are most likely to exhibit air rage behaviour.
What are (1) A sense of entitlement, (2) An opposition to authority, and (3) A fear of losing control
400
Accident investigation is an example of this type of SMS strategy.
What is reactive.
400
This fundamental step in the creation of an SMS program identifies the difference between the current and ideal safety state of the organization.
What is a gap analysis?
500
The type of offence that would include a passenger physically assaulting a gate agent.
What is ground rage?
500
95% of air rage incidents occur in this class of the aircraft.
What is economy?
500
Confidential reporting systems and flight data analyses are examples of this type of SMS strategy.
What is predictive?
500
A seperate yet related concept to SMS focuses on the management of the customer experience.