E-commerce
Choose the correct word:
The parcel arrived with a broken screen because the courier had not packed it ______.
a) congested
b) damaged
c) properly
d) assured
c) properly
Choose the correct passive form:
The new warehouse ______(open) last month, and the first deliveries ______ (make)yesterday.
a) opened / made
b) is opened / are made
c) has opened / have made
d) was opened / were made
d) was opened / were made
Choose the best response:
A:We could offer free delivery for orders over $50.
B:______ — I like that idea.
a) Good thinking
b) That's one way to look at it
c) I'm not sure
d) That makes nonsense
a) Good thinking
Choose the correct reported form:
Direct: "I don't understand why we can't meet tomorrow."Reported: She told me she ______ why they couldn't meet ______.
a) doesn't understand / tomorrow
b) didn't understand / the following day
c) didn't understand / tomorrow
d) doesn't understand / the following day
b) didn't understand / the following day
Choose the correct option:
If we offer you a 5% discount, do we have a ______?
a) deal b) trade c) concern d) plan
a) deal
Choose the correct word(s):
The drone ______ told us that the flight would be delayed because of heavy ______ over the city centre.
a) consumer / instalments
b) retailer / funding
c) operator / congestion
c) operator / congestion
Choose the correct option:
The new software ______ by many users at the moment.
a) tests
b) is testing
c)is being tested
d)c)is being testing
c)is being tested
Choose the correct option (a, b, c or d):
A:I've made a decision. We're going to outsource the entire IT department. It's simply too expensive to keep them in-house. End of story.
B: That's one ……… of looking at the problem, but there are others.I know the IT staff are expensive, but they are also very good at their jobs.
a) manner
b) way
c) part
d) system
b) way
Choose the correct reported form:
Direct: "We had a meeting with the investor yesterday."Reported: The partners said they ______ a meeting with the investor ______.
a) had / the day before
b) have had / yesterday
c) had had / the day before
c) had had / the day before
Choose the correct word:
The start-up needs more ______ to expand, and the bank can offer a loan that is not ______ free.
a) budget / discount
b) instalments / deal
c) funding / interest
c) funding / interest
Find and correct the mistake:
"The customer emailed to say that two of the items were badly broken during transport."
"The customer emailed to say that two of the items were badly damaged during transport."
Use the correct passive form:
The delivery routes ______(could/change) by hackers, and parcels ______(might/delay) if this happens.
The delivery routes could be changed by hackers, and parcels might be delayed if this happens.
Rephrase the sentence so it sounds more diplomatic (polite disagreement):
"You are wrong. That idea won't work."
"I see your point, but I'm not sure that idea would work in practice."
Report the sentence:
"I'll send you the revised contract tomorrow morning."
→ He told me ______
He told me (that) he would send me the revised contract the following morning.
Fill in the gaps(first letters given):
A: "We're worried the new software will be too complicated for our staff."
B: "I understand. We offer two weeks of training,does that solution a_______your concerns?And you don't need to pay everything now — you can pay in three i_______s."
address / instalments
Fill in the gap:
"We expact that this problem will be resolved to our mutual ______ and that we can continue working together."
satisfaction
Rewrite this active sentence in the passive:
"Someone has already sent the invoices, and the IT team must update the tracking system before Friday."
The invoices have already been sent, and the tracking system must be updated before Friday.
Fill in the gaps. Use one word in each gap:
"That's a fair ______, and I ______ agree with you — but before we decide, let's ______ the situation from the customers' point of view."
point / completely (or totally)/ look at
Report the questions:
"Why aren't the revenues from sales higher than last year?"
→ The CEO asked ______ the revenues from sales ______ higher than ______ year.
"Have you spoken to the staff about the new shift system?"
→ She asked me ______ I ______ spoken to the staff about the new shift system.
why / weren't / the previous (last) / if (whether) / had
Complete the presentation extract (first letters given):
"This pie c______ shows the percentage of export sales by continent. As you can s_____, Asia accounts for almost half of our r______s(=income). The line g_____ below represents domestic sales, which have risen s______ since March. Now I'd like to h______over to Anna, who will ____ you more details."
chart / see / revenues / graph / sharply (steadily) / hand / give
Complete the sentence:
"If the six missing printers don't arrive today, we will be ______ to cancel the order and find another supplier.
We hope that this situation will be ______ to our mutual satisfaction and we look forward to a _____ response to this email."
forced/resolved/prompt
Complete the sentences:
"Although the lorries ______ (already / buy), the software ______ (not / install) yet, so no deliveries ______ (can / make) until next week. Drivers ______ (tell) yesterday that their routes ______ (have to / replan)."
have already been bought / has not been installed yet / can be made / were told / had to be replanned
Fill in the gaps. Use one word in each gap:
A: "I think we should launch the new app next month, even if testing isn't finished."
B: "I'm afraid I can't ______ with you on that. That's one ______ of hitting the deadline, I know, but have we really thought through the risks? I ______ your enthusiasm, but it ______ sense to wait until the beta tests are done. Let's talk it over with the development team before we make any final d______."
agree/way/appreciate/makes/decision
Report this conversation.
Manager: "I won't be in the office next week because I'm visiting the supplier. We had a meeting with the bank yesterday, and our revenues are higher than ever before."
"The manager said that he wouldn't be in the office the following week because he was visiting the supplier. He said that they had had a meeting with the bank the day before, and that their revenues were higher than ever before."
Fill in the gaps:
Finding the money they need can be tricky: it is not ______ simply to have a good idea. An entrepreneur must ______ able to ______ a business plan to potential backers such as a business ______ or a venture capital company. Sadly, many start-ups ______ out of business in their first year."
enough / be / pitch / angel / go