Lyft Business
To improve people's lives with the world's best transportation.
Misson
This Team is a specialized unit within the Healthcare & Business Support department.
Who is the Healthcare Team?
SCC
Support Control Center or Support Command Center
When you open a ticket in your bucket, but it actually needs to be solved by another team
Resubmit
You use this to sign in to your Lyft app.
Phone Number
This LOB allows organizations to arrange courtesy rides for customers, patients, and VIP guest.
Concierge
A US federal law enacted in 1996 that sets national standards for protecting sensitive patient health information.
HIPAA
LOB
Line of Business
A customer is getting upset because their ride keeps getting cancelled, upset about how unprofessional Lyft drivers are, and they are upset about their time being wasted.
What team at Lyft will handle this?
Safety
When a rider enters a destination, the Lyft app gives ____?____ for that route.
an Upfront Price
This tool is the go-to place for complete program management for Business Profiles, Concierge, and/or Lyft Pass.
Business Portal
Rides that are requested by healthcare providers for their clients to get to and from appointments, picking up prescriptions, grocery shopping, and other day to day needs.
Healthcare Rides
HCA
Healthcare & Community Access
When you open a ticket in your bucket, but it actually needs to be solved by someone on a higher tier
Escalate
For rides you frequently take from the same pickup and drop-off locations at a similar time of day.
Price Lock
In 2023, Lyft Business launched in this country for a handful of existing Enterprise customers.
Canada
This is a ride mode that provides an enhanced level of service for riders who might need extra help getting to and from the car at pick up and drop off, providing a “door to door” experience and service.
Lyft Assisted
FNOL
First Notice of Loss
Employees are being charged on their personal cards instead of the corporate card.
Which department handles this kind of issue?
Lyft Business
In an effort to improve safety on our platform, Drivers and Riders are now able to do this in the app.
In App audio recording
This will allow customers to offer convenient travel for corporate events, team outings, weddings, conventions, and more.
Lyft Pass
Healthcare rides are ____?____ through a tool called Concierge by the healthcare provider.
Dispatched
CARES
Connect, Acknowledge, Resolve, Empathize, Service
Driver, Rider, Lyft Business, and LUS teams all live within where?
Core Support
This membership gives you member-exclusive perks and pricing.
Lyft Pink