Cash Handling
What is the minimum requirement to perform reset /reassigning of cash safe combination codes?
Once a year- Cash safe access codes should be changed annually.
How much time is permitted to process BAPIS orders during business hours? Also, what is the time for orders received after business hours?
BAPIS orders must be processed within 1 hour of receiving. For orders received after business hours, they must be processed within one hour from the opening of the store.
How long should battery recycling buckets accumulate from the start the first battery was placed in the bucket?
Battery buckets should not accumulate for more than 9 months.
How many times a year should the Panic Alarm system be tested?
4 times a year- The Panic Alarm system must be tested quarterly.
Where should Retail 360 iPad devices be stored when not in use?
When processing a COR (Change Request Order) what are the two areas that should be used to declare this transaction?
It should be declared on the Change Fund log and declared in Xstore as a COR transaction.
What is the required deadline for processing all trade-in and upgrade devices?
Should not exceed 21 days.
What is the requirement for the renewal of the Fire Extinguisher certification tags?
Yearly- Certification tags for the Fire Extinguishers must reflect it has been signed off within the last calendar year. It should reflect the Month and Year stamp.
Who is required to complete the visitor log and what should be documented on the log?
Anyone without badge access needing to be escorted to BOH (excluding armored courier) is required to complete the visitor's log and be escorted. The visitor log should capture the date, visitor name, reason for access, time in, and the time out of the visit.
What risk factors can Retail implement to avoid a negative customer experience due to a customer's inability to test our products and services?
Throughout the day Retail can review all interactive equipment in the store to ensure it is working properly. (Such as test, mobile devices, iPads, remotes, any TV, or customer-facing displays that do not work that are interactive for customers).
How many Paid-In entries should be entered daily when processing the Kiosk deposits EOD (End of Day)?
You should only see one Paid-In entry per day when processing the Kiosk deposits EOD (End of Day).
What is the red, black, green, blue, and yellow bin utilized for mobile inventory?
Red- Return/Defective, Black-Upgrades, Green- Trade-Ins, Blue- Recycled, and Yellow- Pullback/Demo.
If a business license is required when should it be renewed?
Locations that require a business license must be renewed yearly.
During the opening of the store, what is the minimum # of Retail employees that should be onsite?
A minimum of two Retail employees should be present onsite during the opening of the store.
What is the required End of Day documents required for Xfinity locations?
Deposit Bag Tag, Deposit plastic slip, Cash Drawer Reconciliation Report, Kiosk Cash Payment Summary Report, Kiosk Deposit (Paid-In) Receipt, Store Bank Receipt, and Daily Change Fund Calculator Tape.
What are the recommended UPS pickup standard days for processing inventory to be sent to Assurant?
Tuesdays and Thursdays are the recommended standard days to provide UPS pickup orders to be sent to Assurant.
What are the 3 labor law posters required to be displayed in all Retail locations?
Every business in the United States is required by law to post state, federal, and OSHA labor law posters.
What are the security measures for securing interior and exterior doors?
Doors must be closed throughout the day (doors should never be left propped open unattended).
How should over/short variances be reported for daily local cash discrepancies for Legacy and Xfinity stores? Explain what is documented and who is contacted.
Use DCDR/POS to leave a detailed comment explaining (comments should be detailed enough to show that the store researched the root cause) the variance. In addition, it is required that Retail complete the LCD (Local Cash Discrepancy) template notifying A/R of the discrepancy. Anything true variances over $100 must be reported to Division Security.
When placing an Upgrade upgrade in the designated bin what process should be included prior to packaging?
Until ready to package, fold RMA around the device with IMEI and UPC barcode facing out, secure in a protective sleeve, and store in the black bin (labeled Upgrades).
Name the top 2 ways customer PII and proprietary Comcast information can be exposed?
Workstation computers left unattended, customer receipts left on the counter/unsecured trash receptables.
If the armored courier does not arrive for the daily scheduled pickup of deposits what process should be followed by Retail to escalate for resolution?
BLT Retail should follow the escalation process of notifying the assigned Retail POC, Security, and Finance detailing (using the Daily Bank Deposit Escalation Form) of the retail location, courier, date of no cash pickup, date of last cash pickup, and detailing $amount and the bag#.