Business and other stuff.
Since our BSA is out of office, what other business referrals can we send?
- ADP
- Merchant
- Business Review / Freddy
Where do you call for customer that need to be authenticated for their prepaid card?
Solution Center - Assist with Pre-paid Debit Cards
-1.800.558.9226
On FCO pull up and quote today's rate for a new purchase auto loan.
- As low as...
- APR
- verbatim
What are our 2 emergency locations?
First - At home PARKING LOT
Second - Academy PARKING LOT
Role Play!!!
You are the lobby leader, client comes in for financial statements and all platform associates are occupied with clients. How would you engage with the client?
- Ask for reason of statements.
- Possible home loan opportunity
- Referral to CSA
What do you need to open a business account?
- Certificate of formation and EIN
- DBA if not using last name for a sole prop
What do you do if a customer comes in inquiring about their coerced debt claim?
Solution Center - Assist Clients Reporting Coerced Debt
-tell the client to call 1.866.771.4190 for assistance.
On FCO pull up and quote today's rate for a 10 month Featured CD with $150,000.00
- 2 decimal places
- APY
- Correct rates for zip code
Walk me through opening procedures as the searcher. What are you looking for?
-Suspicious package or person
DAILY DOUBLE!!!
What are the 2 cash bonus offers for new to bank clients on checking accounts?
- Up to $500 dollar offer on BOA Advantage Plus / Relationship Banking Accounts with direct deposit within first 90 days.
$100 - $2000 - $4999
$300 - $5000 - $9999
$500 - $10,000+
- $100 dollar offer on BOA SafeBalance Banking Account with 20 qualifying debit card or Zelle transactions within the first 60 days.
What are some questions you would ask for a business owner who is inquiring about a business loan for their business?
- How long has the business been in operation?
- Is the business able to provide 2-3 years tax returns?
- How much are they needing for a business loan?
What is the list of proof of residence for opening an account?
Solution Center - Review Acceptable Proof of United States Residency
-U.S. Government Issued ID with photo
-Employment or Work ID with or without photo
-Student ID with photo
-Utility Bill
-Miscellaneous Documents
On FCO pull up and quote today's rate for a Bank of America Advantage Savings with $25,000.00
- 2 decimal places
- APY
- Correct rates for zip code
Customer states they felt pressure to open an account and they don’t want it, what do you do?
-close acct under sales pressure
-complete a complaint
-don’t do a trms
Role Play!!!
You are on the teller line, a client comes in with 5 checks payable to his self and in the memo line it states "landscaping". How would you engage with the client?
- Ask if client has set up his business account yet or where he has his bus acct set up.
- Get BSA/platform associate to meet client, possible business acct or business referral to BSA
Where to Escalate Suspected or Reported Fraud? Where is it located?
- TRMS
- FCO
If you are receiving a inbound call and the customer has acct questions or needs maintenance, how do you respond?
Solution Center - Authenticate the Client
-olb
-invite them to cone in
-transfer to customer service
When in the lobby and you are doing a direct route to Keeara and checking them in what do you need to do?
- Read disclosures!!
Walk me through opening procedures as a look out. What if the searcher does anything else but their usual to let you know its okay?
- Call 911 then activate fob
What tier give you id monitoring and where can you find it ?
All tiers
Quote me a business auto loan rate for a used car?
- FCO, rates, business auto loan
Customer states they log in to their olb and they saw a credit card they didn’t apply for, what do you do?
- Do not close the account
- Connect client to Fraud Dept
Auditors that you don’t recognize wants to come in prior to opening, what do you do?
- Get ID badge and match to Corp directory,
if ID doesn’t match call SOACC
Where can you locate soacc number and whats the number?
-Front door
- By phones
- Life & safety binder
Role Play!!!
You are on platform and you are assisting some new parents with a pin change. How would you engage with your clients?
- Conversation around savings account for their baby.
- Possible referral to FSA for 529 for college savings