Equipment
Metal pipe that steam exits through in order to steam/froth milk
Steam Wand
Hot water and espresso
Americano
The shot should look like the color of ?
Dark (brown, honey)
What is the box called where you get rid of the espresso puck?
The dry bin
Be what to every customer that comes in the door/to the window?
What is friendly
Ground espresso is caught in the ?
Grinder
Steamed milk and espresso ( add flavor as requested)
Latte
What should the stream of espresso look like while it is being pulled through the portofilter
Straight stream
A mocha without espresso is called a ?
Hot chocolate or cocoa
A good example of an appropriate greeting is...
Hi what can I get started for you today?
You put espresso grinds on this piece of equipment
Portofilter
Steamed milk, cocoa powder, espresso ( whipped cream optional)
Mocha
caramel colored foam on top of the espresso shot is called the ...?
Crema
An Italian soda is ?
An iced drink made with soda water and flavored syrup
3 important questions to ask the customer about their order are..?
1. What size would you like ?
2. What kind of milk would you like?
3. Is that for here or to go?
The espresso machine that needs more work to use
Manual Espresso Machine
Espresso, some steamed milk, and lots of foam
Cappuccino
To evenly distribute grounds and make the grounds level is called
Tamping
When using the steam wand to steam milk first you must?
What is purge
It is important to let the customer know what?
Where or how to get their drink
Used to gently touch the espresso to evenly distribute them.
Tamp
The shot is done when it has pulled for approx. how many minutes?
15-30 seconds
Once the shot has been pulled you must knock out the what?
What is a puck
Once you have taken the order it is important to do what ?
Repeat the order back