Indicators
A temporary atypical problem / situation which the individuals involved does not have the immediate resources to resolve
Crisis
Verbal expressions, physical movement, decision making, display of confidence or aggressive behavior
What are indicators?
Your past experiences
What factors that affect your perception
to evaluate or appraise
what is assess
A verbal way to diffuse a crisis
what is paraphrasing?
Two opposing forces creating a situation of tension
what is conflict?
Jaws tensing, reddish color in face, tightened position, clenched fist
What is non-verbal cues?
The feelings we have about a person, things or situations
What is attitude
This is often more important that verbal communication
What is body language?
Feeling sorry for others
what is Sympathy
Coming in between, mediating; any interfering in so as to hinder or modify affairs
What is intervention
What is blaming
Our surroundings, who is there, escape routes and cover
What is our surroundings
bad eye contact
what is being rigid, not blinking, looking at a notebook
The crisis situation that is not recommended for mediations
What is domestic violcence?
To strive or to contend with successfully
Acting out verbally or non-verbally in an aggressive manner
What is Aggressive behavior?
Positivity and self assured, speak slowly and clear, avoid arguing
What is your mental condition
Dont stand so close
What is keep the right distance, not too far not too close
Acronym Defuse what is the "D"
What is Depersonalize feelings?
The two types of crisis
Shock and exhaustion
Direct warning, short yes/no answers, demanding or threatening speach
What are non verbal cues
Past experiences, mental condition and attitude
What are factors that affect your perception
RAPP
What is
Recognize, Aware, (assess, anticipate, actions), Position, Pacify
When more than one person are involved in a crisis or conflict we never want to
What is interview them together?