Effective Dates
Discount Card/PTO
OptumRx
Life Events/Family Status Changes
Plan Availability
100

Management Associate hired on 2/14/2023 enrolled in benefits on 3/10/2023. When will their coverages be effective?

What is 2/14/2023?

100

All U.S. associates, except Sam’s Club field associates, are eligible for and will automatically receive a Walmart discount card on approximately the?

What is 91st day?

100

How many days out can an associates Optumrx account be updated?

What is 21 days?

100

If associate divorces and had 'step children' on their coverages, will they remain eligible under the associate?

What is no?

100

What provider is available under facility 06005?

What is BCBS or BlueAdvantage?

200

Full Time associate hired on 9/8/2022, When was their last day to enroll in newly eligible benefits?

What is 11/30/2022?

200

When an associate orders a replacement Discount Card, how many days does the original card stay active?

What is 14 days?

200

What program is available for associates that have Type 1 or Type 2 diabetes?

What is myAgileLife?

200

Rehired associate after 13 weeks is stating premiums are coming out of their check, what knowledge article would you use to assist you? Example of answer: KB1019876

What is KB1115474?

200

What HMO provider is available under facility 08479?

What is Kaiser?

300

Full Time Truck Driver hired 11/15/2022 enrolled in benefits on 1/10/2023. When will their coverages be effective?

What is 11/15/2022?

300

Where are Response Templates found?

What is Service Now?

300

If associate is at the pharmacy counter needing their coverages updated, who do you engage?

What is Help Desk?

300

If an associate processed a life event with the incorrect event type, date or false information was given, what knowledge article would you use to assist you? Example of answer: KB1019876

What is KB1115436?

300

What provider is available under facility 00781?

What is BCBS or BlueAdvantage?

400

Vision Center Manager hired 1/12/2023 enrolled in benefits 3/2/2023. When will their coverages be effective?

What is 1/12/2023?

400

Full Time Associate hired on 3/2/2023, when will they begin accruing PTO?

What is 5/30/2023?

400

What pharmacies can associates with Walmart coverages use to pick up their prescriptions?

What is Walmart or Sam's Club pharmacies?
400

If you are adding a dependent manually due to processing manual selections and the dependents social security is unavailable at time of call, what consent must be read?

What is ACA Dependent SSN Consent?

400

What PPO provider is available under facility 07759?

What is Aetna?

500

Full time associate enrolled in Dental coverages during their newly eligible period. Dental coverages became effective 10/1/2022. When can Dental coverages be dropped?

What is 1/1/2025?

500

Full Time associate hired on 1/12/2023, when will they begin accruing PTO?

what is 4/11/2023?

500

Associate has HealthNet as a medical provider, where do you redirect for pharmacy questions?

What is TPA or HealthNet?

500

What tool can you use to determine if you can add/drop a dependent from associates coverage?

What is Adding/Dropping Dependents Tool or Agent Toolkit

500

For win #230447886, what 5 digit number do you use to determine plan availability?

What is 08479?

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