MAINTENANCE
What do maintenance employees fix when it stops working?
What is equipment, machines, or hotel items
What item do housekeepers use to make beds neat and comfortable?
What is Sheets
What meal is usually served in the morning?
What is Breakfast
Where do guests usually go first when they arrive at a hotel?
What is Front Desk
During Christmas, what special decoration can be seen on the roof of the Best Western Premier Denton?
What is Santa Claus
What system keeps guest rooms cool during the summer?
What is Air Conditioning (A/C).
What room in a hotel do guests sleep in?
What is Guest Room.
What drink is often served with breakfast?
What is Orange Juice, Milk, Coffee, etc.
What is it called when a guest gets their room key and starts their stay?
What is Check In
What Baseball Team does Best Western Premier sponsor?
North Texas Miracle League Rangers
If a light bulb burns out, who is usually called to replace it?
Who is Antonio our Maintenance guy.
What tool is used to clean carpet floors?
What is a Vacuum
What do hotel employees use to keep food cold?
What is a Refrigerator
What item does the front desk give guests to open their room?
What is Key Card
How many floors does the Best Western Premier Denton have?
What is four
What tool might a maintenance employee use to tighten a screw?
What is a Screwdriver
True or False: Housekeepers help make sure rooms are clean and safe.
What is True
What should employees do before handling food?
What is Wash Their Hands
What is the most important thing front desk employees do for guests?
What is Help Guests / Customer Service
What is the most important person in a hotel?
What is the Guest
True or False: Maintenance employees help keep the hotel safe and working properly.
What is True
Name one thing a housekeeper might replace in a guest room.
What is Towels, soap, shampoo, coffee, toilet paper, etc.
What machine makes toast for breakfast guests?
What is a Toaster
True or False: Front desk employees answer questions and help solve problems.
What is True
What do Housekeeping, Maintenance, Food & Beverage, and Front Desk all have in common?
What is They all work together to help guests have a great stay!