Call Handling
Billing
Premier
Billing/Payments
Anything Goes
100
Authorization Instructions
Where can passwords be found in the ECPV profile screen.
100
End User Credit
What is the only way a Sponsorship customer can recieve their FAN discount?
100
IRU's CRU's and TCM's
What groups are allowed access to Premier?
100
These are the charges that customers pay every month
What is a Monthly Recurring Charge?
100
Using an Appropriate Greeting and Verifying all users are examples of this Customer Rule
What is Do It Right.
200
The only way to verify an account once created
What is a Passcode
200
Corporate Check
What is one way a large Company may recieve their FAN discounts?
200
P.O.C.
What is Premier Online Care?
200
If the Credit card Used for Auto-Pay is going to expire within two months, a message will appear here on thir bill.
What is below the Account Summary
200
You must have a work e-mail address to use this.
What is IRU Online Validation Tool?
300
Contact Management System
What is Clarify?
300
Telegence
What is the name of our billing System?
300
E-Bill
What is the equivalent to the My Account Page for consumers?
300
these are the charges that always appear on a first bill, but may not appear on subsequent bills
What are One-Time Charges?
300
The service Area for all Nation Plans
Where are The United states, Puerto Rico and the U.S. Virgin Islands?
400
Mr./Mrs. Customer, are there any other questions/concerns I can help you with today?
What is the proper closing question when we are NOT able to resolve the customer's issue?
400
Bill Close Date
What is the last day of the bill cycle?
400
Most of these End Users have limited access to Premier
What is an IRU?
400
Wireless, Wireline, Internet and Long distance are charges likely to be on this type of Bill
What is a Combined Bill?
400
These are the types of optional Features AT&T offers
What are Voice and Data?
500
Provides information on network and system outages
What is Urgent Messages on myCSP
500
Click on "Refresh" on the Left side menu in Telegence
How can I see the new Balance Due after processing a payment?
500
These people manage the restrictionas and access to Premier for their Companies
What is a Telecom Manager?
500
Unity Plans are provisioned through this in order to ensure the customer meets all eligibility requirements.
What is Phoenix?
500
This is the valid street address that must reside in the market of activation
What is the primary Place of Use? (PPU)
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