Billing Basics
Which tab do you find the Billing History Tile?
Statements Tab
Other than the report how can you see if an account has a held bill?
A reminder will be generated
When would you request a PMD?
When the bill has not generated and it is past next read date +6days
How do you navigate to view migrated bills?
Statements Tab, Action Button and select view historical bills
Where would you access the Held Bills Report?
Billing Tab - View Statements to send in side menu
How do you change the Bill Frequency?
Details Tab - Billing Period Start - Edit
What does the purple bar in the billing history tile represent?
The duration that the account has been with Ergon Energy.
Name 3 common reason Customers bills are held?
- Statement has been generated for less than a 7 day period
- Statement contains negative consumption amounts
- Unusually high charges
- Statement has unbilled consumption period gaps
- Overlapping primary place of residence where concessions apply.
Which Statement Tab Tile contains line by line data of the bill?
Entries Tab
What is the maximum time frame Retail can recoup/backdate uncharged consumption?
9 months
When you are previewing a held bill, name 2 actions you can take.
- Regenerate the Statement to up the latest set of charges and payments
- Approve and send the bill instantly to the user
During a move in, what billing frequency will an interval metered premise default to and what will be the cycle date?
Billing frequency will default to monthly and the cycle date will be the date of the enrolment (ie customer calls on 15th bill cycle date will be 15th of the month)
How would you rectify a held bill with active concession due to overlapping Primary Place of Residence (PPOR)?
Edit dates of the PPOR (start/end date), and confirm if reversal/rebilling is required to remove overpayment of rebate.
If there is no Fixed Bill Date set for an interval site, how do you set one?