NEXTEN
KNOWLEDGE
CO-WORKER
TRIVIA
CUSTOMER
SERVICE
HIPAA
INSURANCE POTPOURRI
100
At check-in, this is created in NextGen
What is an encounter
100
This person orders all of the BC’s supplies
Who is Deb Clark
100
All details of a patient call should be logged here immediately after speaking with the patient
What are the chart notes
100
This is what the acronym HIPAA stands for
What is Health Insurance Portability and Accountability Act
100
This insurance company requires precertification through OrthoNet
What is Cigna
200
Put the HIPAA authorization names in this ‘field’ in NG
What are the Privacy Notice Notes
200
She is the newest member of the receipt posting team
Who is Becky
200
To deliver exceptional customer service, you should answer the phone with this
What is a smile
200
We must have this on file from the patient prior to releasing PHI
What is Authorization
200
In our environment Medicare patients need to have this part of benefits in order for therapy to be covered
What is Part B
300
These are the types of examples in NextGen: Nurse Case Manager, Attorney and Adjuster
What are types of case contacts
300
This person is the newest member of the Self Pay Team
Who is Ieva
300
What does the Acronym PACT stand for
Patient Satisfaction, Accountability, Continuous improvement, Teamwork
300
We should verify this information prior to discussing an account with the patient
What is name and DOB
300
A patient cannot be treated in our clinics until they are discharged from this provider
What is home healthcare
400
You have to have one of these before adding a transaction to an encounter
What is a batch
400
She can track down delinquent charges
Who is Keisler Taylor-Glover
400
This policy ensures that the patient does not make multiple calls in order to have a question answered
What is Athletico’s One Call Policy
400
This person is in charge of HIPPA training at Athletico
Who is Karin Butikofer
400
This electronic or paper form comes from the referring MD and gives permission for the patient to be seen at our facility. It should be made out specifically to Athletico with an authorization # and shows how many visits the patient can be seen. It is different from a normal script
What is a referral
500
You go here to fix if BCBS denies because the HCFA said the condition was related to employment
What is the ‘Condition Related to Employment’ checkbox on the case.
500
She was the best hula hooper, amongst her friends, as a child
Who is Juana
500
Once requested it takes this many days to mail out a patient refund check
What is 10 days
500
This is the tab that states who the patient has authorized A
What is The Chart details Tab
500
One of these forms need to be initiated at the clinic when a discount request is being made by the FM or RM
What is a Balance Waiver Form
M
e
n
u