Operations
Plasma volume, Cost of Operation, Quality & Safety, Operational Efficiency, Donor Satisfaction, & Employee Satisfaction
What are new operational metrics?
Electronic device not to be in any production area.
What is a cell phone?
A laboratory director is needed in each donation center. This is ours.
Who is Dr. Goldberg?
Option not to be selected on the PCS machines if a donor decides not to donate.
What is the clear donor feature?
Knowing your SOP's, ensuring the center is clean, performing all tasks compliantly.
What is audit ready?
The act/performance of following federal, state, & SOP regulations.
What is compliance?
Failure to report to work at scheduled time.
What is tardy?
The most common deviation that has occurred on preset machines.
What is saline not administered (tech error)?
1 to 4
What is the ratio of phlebotomists to donors when a trainee is present?
An item necessary to do our job that we can NEVER find when needed?
What is an ink pen?
DAILY DOUBLE: We want to become the most efficient, most contemporary, highest quality, and most donor friendly plasma procurement operation in the world.
What is Our Vision?
Form used to document your in/out times daily.
What is the Employee Sign in Sheet?
The appropriate response when the answer to a question asked is unknown.
What is Let me check the SOP and get back to you?
The person who must always remain with a trainee while performing tasks.
Who is the designated trainer (DT)?
Taking care of tasks quickly without guidance.
What is initiative or sense of urgency?
Understanding & being flexible knowing that you may be moved around to the different production areas?
What is cross trained?
Benefit given to full time employees who work their shift before, on (if applicable), and after.
What is holiday pay?
SOP requirement when leaving your terminal.
What is Log out of BECS?
Who is a CMS?
A form that needs to complete when new soft goods or supplies come in.
What is a FIFO sheet?
Documents that fully detail procedures and protocols that we must follow.
What are Standard Opertating Procedures?
Inaccurately documenting your time in and out, punishable by disciplinary action up to and including termination.
What is falsification?
DAILY DOUBLE: The acronym CLIA stands for this.
What is Clinical Laboratory Improvement Amendments?
The number of days a trainee is allotted before they are required to be signed off.
What is 35 days?
Something that we will cancel if we have PERFECT attendance for the rest of July.