Salesforce
This is where a current or previous member's information is stored.
What is a Member Contact?
IEP
What is a 7 month window, 3 months before birth month, month of birth, and 3 months after?
Document that has links to documents to help you make sure you are properly completing documentation for an enrollment.
What is Saving an Application Process?
Give me an example of a reassurance statement.
What is "I'd be happy to help you with____"?
"I recently moved to Minnesota from Washington and I found out my plan doesn't cover me here."
What is enrolling in a new plan in my new area?
This is the button you in an opportunity click to order a brochure.
What is Kit Request?
SEP for a loss of coverage(LOC)?
What is the month of the loss, and the 2 months after?
Document to help properly label a saved application.
What is Naming Conventions?
Name the script(s) used for ancillary plans.
What are the dental and vision scripts?
"I need a new copy of my ID card."
What is a transfer to customer service?
Where we document notes for a new caller that wants to enroll in a plan.
What is a lead?
GI for new to Part B.
What is 6 months after Part B?
Describe the icon for inbox notifications in KB.
What is a bell?
The first question on the Medicare Script.
What is "Do you have a good understanding of how Medicare works, or would you like me to take a few minutes to explain that to you?"
"I'm unhappy with my current BCBSMN plan, I need more coverage."
What is wanting to look over new plan options?
Caller ONLY called to enroll in virtual workshop, successfully completed.
What is no documentation needed?
Moving from Plan N to Basic Blue.
What is a Health History Review?
The phone number for SSA(the Social Security Administration.
What is 8007721213?
State any of the Healthcare usage questions.
"I have a BCBSMN MAPD but I moved to CA last month."
What is a referral to BCBS CA?
Global Search
What is searching for someone by first and last name and/or phone number?
You qualify for extra help.
What is you may be able to make changes to your coverage one time during each of these periods:
Article that defines enrollment processes.
What is Medicare Health Plan Eligibility and Enrollment?
Branded closing.
What is "Thank you so much for calling Blue Cross and Blue Shield of Minnesota and Blue Plus. Have a great day/night!"
"I lost my plan due to not paying the premium, can I get reinstated?"
What is check with customer service for the possibility?