These are a comprehensive set of service plans designed to meet the Customers’ needs.
What are BlueTouch Service Options?
100
This BlueTouch Service is designed to Protect Your Investment
What is BlueTouch Support?
100
This model ensures that calls made outside regular business hours are routed to an open support center
What is Follow the Sun?
100
This support program offers the full range of BlueTouch services from 9-5
What is Premium?
100
This offers a state of the art search engine
What is Knowledgebase?
200
These are defined by problem type and technical impact
What are Service Priority Levels?
200
Go here to find the Software license ?management tool
What is BlueTouch Online?
200
BlueTouch Training offers three types of course, Admin Courses, Troubleshooting and this type
What are Professional Courses?
200
BlueCoat boasts this many technical support personnel
What is 200+?
200
This is a Customer portal to manage and view account information
What is BlueTouch Online?
300
There are six of these, including one in Dubai and one in Waterloo
What are Global Support Centers?
300
This BlueTouch plan offers the complete range of services 24/7
What is Premium Plus?
300
This BlueTouch Service is designed to Enable Operational Efficiency
What is BlueTouch Training and Certification?
300
These range from standard services such as basic forward-proxy installation up to fully customized multi-national WAN Acceleration deployments.
What are Fee-based Post Sales offerings?
300
This Provides personalized service with a single point of contact and extends the customer's team with technical professionals
What is BlueTouch Essential?
400
This BlueCoat team offers expert post-sales implementation of the full range of Blue Coat’s products
What is The Professional Services Team?
400
Here, you can get answers to commonly asked questions, make FTP requests, and ask questions about software licenses
What is Blue Coat Knowledgebase?
400
This Blue Coat partner benefit can be as high as 12%
What are Performance-Based Rebates?
400
There are 36 of these in North America/Latin America (NALA)
What are Authorized Training centers?
400
In a recent security survey this percentage of respondents said they expect their IT security budgets to increase in 2009.
What is 35%
500
Blue Coat System’s approach to service is to assess the environment, deploy the appropriate products, this service, operate and manage on a proactive basis.
What is train personnel?
500
This criteria includes: By invitation only, Elite or Premier partner status, Established services
What is BlueTouch Partner Minimum Requirements?
500
A customer should look here to check his company’s service contracts and privileges.
What is 'My Company’s Service Entitlements' link on BlueTouch Online?
500
These include Toulouse, Dubai, Frankfurt, Shanghai and Sydney
What are Blue Coat Depot Locations?
500
Customer Training is offered in three formats: Instructor-led Classroom Courses, Instructor-led Virtual/Online Courses and this: ____