Mission/Core Values
Striving for the highest quality in care, service, operations.
What is Excellence?
What is completed at Question #8 of the EOM BOM checklist?
What is stop and close PCC and email all on the list?
Initial step taken when payment is not received by the 8th.
What is adding late fee and contacting the payer.
Name 3 documents in Section 5 that belong in both Business and Med files.
What are ID, Insurance, Medical and Activity prescreen forms. FL2, Sagely about me?
Resident Referral Credit is processed here.
What is an Ancillary Batch?
Finding Purpose and fulfillment in the work of caring for others.
What is Joy in service?
What specifically should be uploaded into Forte Home Protal community folder?
What are the EOM completed checklist and 11-13 applicable reports from the checklist.
Communications maintained regarding collection attemps.
What is PCC Notes or Collections tab?
File ACH form in this section.
What is Section 6
New MI CF is processed here.
What is an Ancillary Batch?
Building strong relationships based on reliability and transparency.
What is Trust?
When should EOM close process be started by?
What is at least 3 business days prior to MEC.
This happens on day 10 of the month if no payment has been received.
What is send 1st attempt demand letter?
Resident moved in. How long do you have to have the files completed.
What is 2 weeks?
A MO Resident Refund is processed here.
What is an Adjustment Batch?
Valuing and sharing in the joy and milestones of residents and team members lives.
What is Celebration?
DOUBLE JEOPARDY
Who do the emails go to that PCC is closed?
Who are Forte Acct., ED, BOM, Support BOM, RDO, Briana Sherfy, Michelle Brannon.
Account is sent to Kinum.
What is after all attempts have been made and still not paid at 60 days.
Name 2 financial documents filed in Section 2
What are: LOC change letter, Unit Change agreement, Collection documents, CF agreement, New Resident Intake form, Prior Reservation or Waitlist Deposit?
Late fee for non payment by the 8th is processed here.
What is an Adjustment Batch?
DOUBLE JEOPARDY
What is the Navion Mission Statement?
What is: To foster a positive and growth-oriented workplace for out team members that creates a meaningful continuation of life experiences for all residents and their families.
What are the MI/MO date configurations for the MI/MO report?
What is MI full calendar month, MO last day of previous month and day before last day of closing month.
2 required documents when sending an account to Kinum.
What are: Signed residency agreement, POA paperwork, All statements since the account became behind, transaction report, communications and correspondences?
Name 3 state specific documents in Section 3.
What are Residency Agreement, Appendix A-O, Original LOC agreement, Video Photo agreement, Respite care agreement?
The process after a payment is returned from the bank.
What is reverse the payment in the original Cash Receipts Batch?