Online security
Customers in Business Managed (BMG), Business Government Managed (BGM), Small Business Segment (BOH) and Business Banking (BPL) are eligible for both Hard and Soft Token? Yes or No
No, only BOH is eligible for soft token only.
What is the criteria for linking accounts online?
What is the highest grossing movie of all time?
Endgame
What link would you choose to view the customers subscribed alerts?
Pacman tool
How can I get a pre-filled direct deposit form for my business account online?
For Business accounts, we don't have a form ready online like consumer, We would refer to branch for a form/voided check Going through teller line no appointment needed
Or
To complete a direct deposit form yourself but it will not display the bus name
What securities does the customer need to have set up before we can raise the wire limit to $500k?
SecureID, IPsecurity and Dual control
When linking business to business retail products, how many digits should both CIS be?
20
What gas do plants absorb from the atmosphere?
Carbon dioxide
Can I read a bill pay stop payment disclosure to a different signer in the same business account?
Yes
Can a customer call to request a soft token?
No, requests must come from eligible banker
SecurID product guide ID-47566
If customer hasn't receive their hard token and never received tracking number via email, how can we locate the FedEX tracking number?
Token inquiries email is sent by BOTS to Chase Connect Fulfillment
Customer is unable to see their mortgage loan when they sign in to see their personal profile. What do you do?
Customer combine in CA
Customer combine ID-47434
If system failure message displays:
What desert is the largest in the world?
Antarctic Desert
What methods of payment are offered for customers via the Invoice Tool?
Zelle, check, card (apple pay)
Business Complete Banking ID-47758
What navtool can we use to help a customer raise their wire limit?
Article #41728
Manage Transaction Limits: Increase/Decrease Daily Limits - Business
Customer want his work from home employees to have IP security set up, which level would he be set up under?
User level
IP security product guide ID-47563
How many IP adresses can admin have registered under company level?
30
What is the term for a word that is similar in meaning to another word?
Synonym
What type of codes can we verbally provide to Sub-Users have their verify security code?
What are types of code: Unrecognized device
What are types of code: Password reset
What are types of code: Online Enrollment
What are types of code: Transaction Authentication
Process activation / identification code requests
ID-47627
What is the password for customers who are asked for one when downloading statements?
Chase does not require or provide passwords to download Chase statements.
Online / paperless notices, eLetters and statements
ID-47578
What other service other than dual control can cause pending approvals?
Daily limits for subusers.
What do you do when customer calls in with their name incorrect on their olp, but correct on their physical credit card?
Open a case for name change update
Change address, email address and phone number online ID-47514
What is the most spoken language in the world?
Mandarin Chinese
If a customer has a hard token and would like to switch to a soft token how would you order one?
Resend soft token
What resource would you use when a customer needs to download transactions into excel?
PFM / Aggregators: Download Activity
ID-120293