Guest Caller
The Guest Caller option is used for individuals that...
are not yet Horizon members
Member Not Found option is used when
Caller cannot be found
the amount of time you can spend wrapping up a call
what is 2 mins?
CMS
What is Center for Medicare and Medicaid Services
Hospitals that helped form Braven
Guest Caller Interactions are created using what Interaction?
Other Actions menu allows you to
select Wrap Up, Member Not Found
the phone system used to log in and populate phone numbers
what is avaya
System used to route Medicare or non Braven members
What is RCOE/RCOR?
Amount of Representatives that a member can have
What is 3? 1 legal, 2 limited
Other Actions menu allows you to
Create Action for Ghost Caller
What is Comment box?
The amount of time you can spend on hold
What is 2 mins?
The age you must be to sign up or be enrolled in medicare
What is 65?
Only service intent available for a Guest Caller
Respond to Customer
What will the Submit button do on a Wrap Up Member Interaction?
Close your interaction
Statement to address to provider we are able to assist them
I Can statement
Organization that approves application to apply for Braven Health
What is CMS?
The names of the plans Braven provides
What is Freedom, Choice, and Plus
Group Name for Guest Caller Screen
Horizon Employee Plan
What should you do before starting Member not found option
Use members Demograohic Information (First Name Last name, DOB)
the verification required by law before you discuss any plan information
ESRD
What is End Stage Renal Disease
The different ways a member can enroll
What is by phone, by mail, or by online?