ABS
Where can I find how many visits are left for a Healthalign/Humana patient?
On the scheduling, look for Green $$. You can click on Green $ to see the balance. REMEMBER the # you see there is what's already on the schedule INCLUDING future visits. DO NOT USE SHIFT COUNTS to verify this.
Payroll closes on what day? The actual final day NOT the day we tell staff.
Thursdays
What type of case types are these companies? Healthalign, BUCA & Citrus/Childnet
Staffing- Can be Personal Care or Skilled
I'm looking for a job. Are you hiring? ---What is your response to this call?
What position are you interested in? We're always looking to grow our team. Let me take your information and I will have the HR team reach out to you as soon as possible. (You should be adding this info to the New Applicant board on Monday)
Personal Care patients are re-assessed by a nurse how often?
Every 90 days
Why is it important to use Catalogs when adding a NEW product code to a clients chart? For example (Brightstar vs Brightstar Weston vs Brightstar Hollywood)
Do we bill private pay patients when they cancel a previously scheduled shift the same day?
No, but we should! Haha
I'm calling to report my dad died last night. You all have been great and I just wanted to update your team. How should you respond to this call? (Multiple answers will be considered)
So sorry to hear. I'm so sorry for your loss. Do you mind sharing what happened? Thank you for letting us know and again so sorry for your loss. (The goal here is to show empathy & concern. Do not just say ok, thank you)
What must you review FIRST when determining to re-hire an employee? (Could be 2 answers)
1) Lapse of time from Inactivation Date/ Reason for inactivation
This will tell you your next steps. Whether a full re-hire or just new submission of certain forms.
My dad fell yesterday. What questions should you ask me?
What are some reasons you would want to HIDE a product code from the payer/product setup page on a clients chart?
1) Auth attached to product has EXPIRED.
2) Minimizes errors (When a bunch of codes are active and not used)
3) The payer attached to the product code is no longer valid.
4) Wrong Catalog Selected for the product code
Can we accept written checks mailed to the office as payment for a private pay client?
No!
How many days can a VA be without service before needing a new authorization?
30 days. On the 30th day, we would have to be seeing them. Not day 31. (Last service date was Aug 1st, 30 day mark is Aug. 31 NOT Sep. 1st)
A CGs AHCA is expiring next week Friday and they haven't been able to renew their fingerprints. What would be some options you could offer this CG? What happens if Friday comes and AHCA is still not showing renewed?
Renew their fingerprints & deduct the renewal fee from their next pay check. If we don't have the option to renew for them, we will offer assistance in locations of where to go/give instructions to the CG on how to renew in time.
If not renewed on time, CG will be removed from all cases immediately and placed Active- Not Currently Available.
I am a patient who stops breathing and my HHA just walked in. What will you tell my HHA?
I am a customer reporting that a CG is always late. What category of the call logger note would I be?
Negative- Customer Complaint
True or False. A patient who is paying for services with a credit card is charged an additional 2.5% processing fee.
True
If you want Fabiola to follow up on a task, where do you put the task? Teams, Monday, ABS call logger note, Whatsapp, Text message?
Monday on Billing/Payroll Follow up board
I am a Healthalign patients daughter and I want to be hired to be her caregiver. What would you tell me?
Find out if she is actually an HHA/CNA first. Ask if she plans to take other cases as well. Same requirements as any other hire. NO EXCEPTIONS.
I'm getting out of the hospital today. I want my aide today 3pm-7pm. The Clinical Team can't get a nurse to do the RA until tomorrow. Can the aide service this client today?
Yes, as long as it is within 24 hours of the patients discharge home.
What are the reasons I would select "Performance Event" on the call logger note & what is the purpose?
-Employee performance issue (No Call No Show, Late, Out of Uniform, Scope of practice issue, Disrespectful, etc)- ALL related to the employee
The purpose of this is to keep record to refer to during their 90 day/annual evaluations.
When do employees have access to their ADP & How do they gain access?
After 1st paycheck/ They have to be provided a code from Fabiola!
Patient falls when the CG was not on shift, Should you inform the Clinical Team?
Yes, we have to create a Unwitnessed Fall Incident Report.
When can I take a Medically Home Case as an aide? (Hint:3 things)
-MH Course Academy All 3 Trainings completed & verified
-Men B. Vaccine on HR file
-Needs to be trained during their 1st visit
Can we still operate Brightstar without having an AHCA license?
NO, we will be illegal like the Cubans in Hialeah doing insurance fraud!!