Automation
What is the main purpose of automation?
A. Make tasks more complicated
B. Reduce repetitive manual work
C. Increase paperwork
D. Replace computers
B. Reduce repetitive manual work
What does EHS stand for?
A. Equipment, Health & Security
B. Environment, Health & Safety
C. Emergency, Hazards & Security
D. Environment, Handling & Standards
B. Environment, Health & Safety
What is the primary purpose of a Purchase Order (PO)?
A. To advertise a product
B. To formally authorise and document a purchase from a supplier
C. To confirm an employee’s expense report
D. To track employee attendance
B. To formally authorise and document a purchase from a supplier
What is the bane of FM's existance?
A. Smashing our thumbs with hammers
B. Fixing holes in the wall with people run through wall with a pallet jack
C. Toilets, Toilets, Toilets
D. The manager
C. Toilets, Toilets, Toilets
What is the primary purpose of inventory management?
A. Keep as much product as possible in the warehouse
B. Maintain appropriate stock levels while supporting business needs
C. Eliminate the need for suppliers
D. Prevent products from being shipped
B. Maintain appropriate stock levels while supporting business needs
Which of the following is the best example of an automated process?
A. Manually sending the same reminder every Friday
B. Writing each request on a sticky note
C. A system automatically sending an email when a new request is submitted
D. Calling someone every time a form is completed
C. A system automatically sending an email when a new request is submitted
What should you do when you notice a potential workplace hazard?
A. Ignore it if no one has been injured
B. Wait for someone else to notice it
C. Follow your site’s process for reporting or addressing the hazard
D. Post about it on social media
C. Follow your site’s process for reporting or addressing the hazard
A supplier invoice is for $12,000, but the PO was issued for $10,000. What should generally happen before the invoice is paid?
A. Pay the invoice automatically
B. Ignore the $2,000 difference
C. Investigate and resolve the discrepancy according to the organisation’s procurement process
D. Create a second invoice
C. Investigate and resolve the discrepancy according to the organisation’s procurement process
An employee receives a suspicious email asking them to select a link and enter their password. What is the BEST action?
A. Select the link to see if it is legitimate
B. Forward it to several colleagues for their opinion
C. Follow the organisation's process for reporting suspicious emails
D. Reply and ask who sent it
C. Follow the organisation's process for reporting suspicious emails
What does FIFO mean in inventory management?
A. First In, First Out
B. Final Inventory, Final Order
C. First Inspection, Final Operation
D. Freight In, Freight Out
A. First In, First Out
In an automated workflow, what is a “trigger”?
A. The event that starts the automation
B. The person who designed it
C. The final step in the process
D. An error message
A. The event that starts the automation
What is the primary purpose of PPE (Personal Protective Equipment)?
A. Identify different departments
B. Reduce exposure to workplace hazards
C. Replace safety procedures
D. Make employees more visible to management
B. Reduce exposure to workplace hazards
What does “three-way matching” typically compare before payment is approved?
A. Budget, contract, and supplier
B. Purchase order, receipt of goods/services, and supplier invoice
C. Requisition, employee name, and cost centre
D. Invoice, credit card, and bank statement
B. Purchase order, receipt of goods/services, and supplier invoice
A conference room display works, but a user's laptop is not appearing on the screen. What is the BEST first troubleshooting step?
A. Replace the conference room display
B. Verify the connection and that the correct display/input is selected
C. Submit a request to replace the laptop
D. Restart the building's electrical system
B. Verify the connection and that the correct display/input is selected
A system shows 100 units in inventory, but a physical count finds only 92. What should happen next?
A. Ignore the difference
B. Immediately order eight more units
C. Investigate and reconcile the inventory discrepancy according to the applicable process
D. Change the physical count to 100
A critical shipment is delayed by a supplier and production may be affected. What is the BEST supply-chain response?
A. Wait to see if the shipment eventually arrives
B. Assess the impact, communicate with appropriate stakeholders, and evaluate available alternatives
C. Cancel all future orders from the supplier immediately
D. Increase every future order quantity
A workflow sends an approval request only when a purchase exceeds a certain dollar amount. What automation concept is being used?
A. Loop
B. Condition
C. Database
D. Timer
B. Condition
What is a “near miss” in workplace safety?
A. An event that could have caused injury or damage but did not
B. An employee arriving late
C. A scheduled safety inspection
D. Equipment that needs routine maintenance
A. An event that could have caused injury or damage but did not
A department has money available in its budget, but a purchase exceeds an employee’s approval authority. What is the most appropriate action?
A. Place the order because the budget is available
B. Divide the purchase into smaller transactions
C. Obtain approval from someone with the appropriate authority
D. Ask the supplier to reduce the invoice temporarily
C. Obtain approval from someone with the appropriate authority
Several employees in the same area suddenly lose network connectivity at the same time. What does this MOST likely indicate?
A. Every employee forgot their password simultaneously
B. Each computer has an unrelated hardware problem
C. There may be a broader network or infrastructure issue
D. The employees need new monitors
C. There may be a broader network or infrastructure issue
A critical shipment is delayed by a supplier and production may be affected. What is the BEST supply-chain response?
A. Wait to see if the shipment eventually arrives
B. Assess the impact, communicate with appropriate stakeholders, and evaluate available alternatives
C. Cancel all future orders from the supplier immediately
D. Increase every future order quantity
B. Assess the impact, communicate with appropriate stakeholders, and evaluate available alternatives
An automated workflow keeps sending the same notification repeatedly because its final action causes the workflow to trigger itself again. What is this commonly called?
A. Conditional formatting
B. Data validation
C. An infinite loop
D. Parallel processing
C. An infinite loop
Which approach is generally most effective when controlling a workplace hazard?
A. Relying only on warning signs
B. Asking employees to be more careful
C. Eliminating the hazard at its source when feasible
D. Providing PPE as the only control
C. Eliminating the hazard at its source when feasible
Why can splitting one large purchase into several smaller purchases to remain below an approval threshold be a procurement concern?
A. It increases the number of suppliers
B. It may bypass required approval or procurement controls
C. It automatically increases the purchase price
D. It changes the company’s annual budget
B. It may bypass required approval or procurement controls
A badge reader at a secured door stops working, preventing employees from entering the area. The reader has power, but credentials are not being accepted. What is the BEST response?
A. Prop the secured door open until the reader is fixed
B. Allow employees to share badges
C. Follow the site's access-control escalation process while maintaining physical security requirements
D. Disable access control for the area
C. Follow the site's access-control escalation process while maintaining physical security requirements
A company consistently maintains extremely high safety-stock levels. What is a potential downside?
A. Higher inventory carrying costs and increased risk of excess stock
B. Faster supplier lead times
C. Elimination of warehouse space requirements
D. Guaranteed prevention of supply disruptions
A. Higher inventory carrying costs and increased risk of excess stock