Power & Dependence
Influence gained from a person's specialized knowledge, skills, or experience.
What is expert power?
Requesting compliance by pointing to company handbooks, official policies, or structural rank.
What is legitimating?
This effect of power can be contained by organizational systems and accountability — when faced with accountability, self-serving behaviour stops.
What is the corrosive effect?
Empowerment led by employees, where employees are allowed and encouraged to take actions within their roles that align with the firm's objectives.
What is bottom-up empowerment?
Name one of the 4 bullying behaviours.
What is physical, verbal, social, or cyber bullying?
Influence rooted in the respect, admiration, and trust a leader inspires in people.
What is referent power?
Gathering the aid or support of others first to persuade a target to agree.
What is a coalition?
Simply expressing this toward powerful others makes them less likely to act aggressively against us.
What is gratitude?
Empowerment led by management, where employees follow SOPs and direct instructions from management.
What is top-down empowerment?
Acting polite and respectful toward others.
What is workplace civility?
Formal power, driven by organizational hierarchy, includes legitimate authority, reward control, and this power based on fear.
What is coercive power?
Asking for compliance based on personal friendship, shared relationships, or loyalty.
What is a personal appeal?
The manager-employee relationship is a prime example of this kind of power relationship, where position gives the manager the capacity to reward and coerce.
What is an unequal power relationship?
At its core, this is the endeavor of influence within an organization — behaviour and impression are the root of gaining or losing influence and respect.
What is power in action?
Being disrespectful and uncaring about how one treats others.
What is workplace incivility?
The greater B's dependence on A, the greater the power A has over B.
What is the General Dependence Postulate?
Offering trade-offs, favors, or reciprocal benefits in return for compliance.
What is exchange?
Repeated, health-harming mistreatment of one or more persons (the targets) by one or more perpetrators.
What is workplace bullying?
This is at the base of having power in any given situation — an individual's reputation can make or break the ability to move up.
What is impression management?
The psychological contract is defined as "the perceptions of the two parties, ___ & ___ , of what their mutual obligations are toward each other." Fill in the blanks.
What is employee & employer?
Dependence is increased when the resource you control is important, scarce, or cannot be substituted. Name that third component.
What is non-substitutability?
Combining rational persuasion with this tactic allows leaders to actively involve team members in decision-making for maximum commitment.
What is consultation?
What is one of the long-term organizational risks of constantly relying on pressure tactics to get tasks completed?
What is damaged team morale / increased stress and burnout / loss of trust?
This key skill in power in action is how an individual presents themselves — it sets the tone for impression.
What is image?
Name one of the 4 ways to deal with a toxic boss.
Empathize / draw a line / don't sabotage / be patient & take notes