Business Emails

Email Beginnings

100

You are writing to Julia Smith. You haven't met her before, what would be the best opening?

Dear Ms. Smith 

200

If you are starting a new email "conversation", you usually start by explaining the purpose of the email. Informally, you could start by saying: -I'm writing about. . . - I just wanted to talk to you about. . . - I just wanted to ask you about. . . -I just wanted to tell you about. . . How would you do this in a more formal email?

-I am writing in connection with. . . -I am writing with regard to. . .

300

If this is not the first email, phone call, or message of the "conversation", it is a good idea to refer to the previous contact. Informally, you might say: -Re: your last email. . . -Thanks for your (last) email. How would you do this in a more formal email?

-With regard to your email of (date),. . . -Further to your email of (date),. . . -In reply to your email of (date),. . .

400

Why is "Hello" be a bad subject line?

It doesn't explain the reason you are writing or who you are. Also, a more specific subject line makes sure that the message isn't mistaken for spam, or simply ignored.

500

If you don't know the name of the person that you are writing to, you can't start with, "Dear Mr./Mrs./Miss/Ms. *****". How would you begin instead?

-To whom it may concern -Dear Sir or Madam

Email Endings

100

If you are closing an email by thanking someone, "Thanks for your help" would be appropriate in an informal email. What would be suitable in a formal email?

-Thank you for your help. -Thank you for your assistance in this matter. -We appreciate your help in this matter.

200

If you were writing your final comments, and wanted to say that the person could contact you again if they needed help, "Let me know if you need anything" would be good for an informal email What could you say in a formal email?

-Please feel free to contact me if you have any questions -Please feel free to contact me if you need any assistance -Do not hesitate to contact me if you require any more information -Do not hesitate to contact me if you need any assitance

300

If you were adding final comments/closing an email, and wanted to say "I hope to hear back from you soon" in a more formal way, what could you say?

-I am looking forward to your reply

400

Sometimes when you are writing an email, you want to send a greeting to someone else that you know (ex. a coworker of the person that you are writing to). In an informal email, you might say, "Say hello to (Mary) for me" or "Tell (Mary) that I said 'hi'". How would you say this in a formal email?

"Give my regards to (Mary)"

500

When you give your signature in a formal business email, what information is usually included, and in what order?

-First and last name -Job Title -Company Ex: James Patterson Corporate Training Manager HM Electronics

Good News/Bad News and Can/Cannot

100

In the body of an email, sometimes you want to give good news. In an informal/neutral email, you might say something like, "Good News!. . ." How would you say this in a formal email?

-We are pleased to inform you that. . . -We are happy to tell you that. . . -We are delighted to advise you that. . .

200

What are the more formal expressions used instead of "We can" and "We cannot"?

"We are able to. . ." "We are not able to. . ." "We are unable to. . ."

300

After giving bad news, it is usually appropriate to give a reason. For example, if your system is down and you can't access any information. In this situation, finish the following sentence: "We regret to inform you we are unable to reply to your request immediately. This. . ."

... is due to the fact that our system is temporarily unavailable.

400

After giving bad news and the reason for the bad news in an email, it is good to provide an alternative solution if one is possible. For example, you explained that because of a labor strike at the post office, a customer's/client's delivery may be delayed. Now you want to tell them that if they need their statements quickly, it can be sent by courier. Formally, which might you say A. "If you need it sooner, we can send it by courier." B. "If you prefer a faster option, we could send it by courier." C. "If you want, we'll get it right there by courier."

B

500

When giving bad news, it is always appropriate to apologize again at the close of the email. So you are writing an email. At first you say, "We regret to inform you that there was a mistake in the last accounting statements." To apologize again, you may say: "We regret any ___________ this may have caused you." Yours sincerely,

inconvenience

Formal/Informal Vocabulary

100

What is a more formal expression for, "because of"? Clue: two words

due to

200

What is a more formal word for "help"? (noun or verb)

assistance / assist 

300

What is a more formal word for "ask"?

enquire /inquire

400

What is a more formal word for "tell"?

inform

500

What is a more formal word for, "get"? Clue: o_ _ _ _ _ (6 letters)

obtain

Making Requests and Offering Help/ Asking for or Giving Information

100

Informally, you can offer help by saying, "Do you want me to. . .". How would you make this more formal? Would ________ ________ ________ ________ ...?

-Would you like us to. . .?

200

If you are asking for something, you can say "Can you. . .please?" or, more formally, "Could you. . . .please? However, formal business emails can be even more polite than that, especially if the request is larger or more complicated. For example: You need information re. a writer's share by this Friday. You say, "Unfortunately, we really need this information by this Friday, because we have to correct the registration. So, we would appreciate if . . ." Finish the above sentence.

...you could send us this information by Friday.

300

After you make a request, it is good to thank the person even before they answer. So you're sending an email that says, "If you could send us the information by this Friday, we would really appreciate it." Thank them by saying ...

-Thank you for your help / assistance.

400

Where in the email page do you upload or download an additional file?

Attachment / Attached file

500

When giving information that was previously requested, it is a good idea to repeat the request or the question, so that the receiver knows what you are talking about. For example, a client has asked for some information about taxes. You have a form to send them. How would you formally answer their request? "You requested some information regarding importation tax law. Please ______ _______ _______ _______."

-You requested some information regarding importation tax law. Please find the form attached.