Business Etiquette Basics
This is the set of professional behaviours that communicate respect, credibility, and professionalism.
What is Business Etiquette?
This executive presence quality allows leaders to remain calm and professional under pressure.
What is composure?
This communication skill requires paying full attention to understand the speaker.
What is active listening?
A participant who checks their microphone, camera, internet connection, and background before a meeting is demonstrating this aspect of virtual meeting etiquette.
What is preparation?
Business etiquette helps build this essential foundation in workplace relationships.
What is trust?
Confidence, credibility, and communication are all components of this leadership characteristic.
What is executive presence?
According to communication etiquette, these should be avoided while others are speaking.
What are interruptions?
Networking etiquette recommends this follow-up timeframe after meeting a new professional contact.
What is within 24 to 48 hours?
Name one of the five costs associated with poor etiquette.
What is lost trust, damaged relationships, reduced engagement, reputational risk, or customer dissatisfaction?
Appropriate dress, grooming, posture, and attention to detail contribute to this area of professionalism.
What is professional appearance?
Clear subject lines, professional tone, and proofreading are key elements of this type of communication.
What is email and digital communication?
Cross-cultural etiquette encourages curiosity and learning instead of relying on these preconceived notions based on limited knowledge.
What are assumptions?
Poor etiquette can negatively affect a company's image through this type of risk.
What is reputational risk?
This executive presence trait means your actions and behaviours remain reliable over time.
What is consistency?
During meetings, participants should prepare, arrive on time, contribute constructively, and do this after.
What is follow through on actions?
Every post, comment, and reaction contributes to this lasting online record of your professional presence.
What is a digital footprint?
Besides trust, business etiquette strengthens relationships and increases this leadership attribute.
What is influence?
Leaders who remain genuine and true to their values demonstrate this executive presence quality.
What is authenticity?
This silent form of communication often influences how messages are interpreted more than the words themselves.
What is body language?
When addressing inappropriate conduct, etiquette recommends correcting behaviour in this setting.
What is privately?