Professional Communication
This means paying close attention to what another person is saying and showing that you understand their message.
What is active listening?
Treating coworkers fairly and valuing their ideas demonstrates this quality.
What is respect?
When answering a business phone call, you should identify yourself and the organization and then do this.
What is greet the caller professionally and offer assistance?
Your professional image is influenced by the way you communicate, dress, behave, and interact with others.
What is professionalism?
When a disagreement occurs at work, professionals should communicate calmly instead of doing this.
What is reacting emotionally or attacking the other person?
In a professional conversation, this type of communication involves your facial expressions, posture, gestures, and eye contact.
What is nonverbal communication?
This means behaving honestly and following accepted standards of right and wrong in the workplace.
What is ethics?
This should be avoided when leaving a professional voicemail because the recipient may not understand what you need.
What is leaving a vague or incomplete message?
This includes the way you present yourself through your appearance, behavior, communication, and online presence.
What is your professional image?
When you make a mistake at work, taking responsibility for it demonstrates this quality.
What is accountability?
When communicating face-to-face at work, professionals should avoid doing this because it can make the other person feel ignored.
What is checking your phone or becoming distracted?
A professional should avoid making assumptions about coworkers based on their background, culture, or personal characteristics.
What is respecting diversity?
When someone is speaking to you at work, doing this demonstrates professionalism and respect.
What is giving them your full attention?
Being dependable, prepared, respectful, and responsible helps you establish this at work.
What is credibility?
Instead of blaming a coworker during a conflict, professionals should work toward this.
What is a solution?
This communication skill involves considering another person's perspective before responding rather than immediately reacting.
What is empathy?
When working with people who have different opinions, this approach helps maintain a professional relationship.
What is respectfully listening to and considering different viewpoints?
Before attending a meeting, participants should do this so they can contribute meaningfully.
What is prepare?
A professional who consistently arrives prepared and follows through on responsibilities demonstrates this quality.
What is reliability?
If a team member fails to complete their responsibility, the team should address the problem through this type of communication.
What is direct and respectful communication?
During a professional conversation, this listening behavior shows the speaker that you are engaged and following what they are saying.
What is maintaining appropriate eye contact and giving the speaker your attention?
Instead of attacking a coworker personally during a disagreement, a professional should focus on this.
What is the issue or behavior rather than the person?
During a meeting, a professional participant should avoid dominating the discussion and instead do this.
What is listen and allow others opportunities to contribute?
Professionalism is not limited to the physical workplace; employees should also demonstrate it in this environment.
What is the online/digital environment?
Daily Double! You discover that you made a mistake that caused your team to miss an important deadline. What is the most professional response?
What is acknowledge the mistake, take responsibility, communicate honestly with the team, and work toward correcting the problem?