Marketing
Who is the customer of a FCC business?
The parent/guardian
A contract is a legal document that talks about what two things?
Time & Money
The policy handbook is a document that contains information about you & your business including the
Policies and procedures
The definition of risk is the possibility of loss or
injury
Continuously
True or false; Only one parent should sign the contract?
False, both parents should sign
True or false; A policy on late fees should only go in the policy handbook?
False; you can put it in your handbook, but because it's dealing with time & money, it should also go in your contract
Give an example of a risk that a family child care home can have
(Open response)
Features tell you what you are offering, while ____ sell what you are offering
Benefits
Beth has a bounced check fee of $35. Should this go in the contract?
Yes
Which is the best time to go over a policy handbook: during a tour, once the child has become acclimated to the program, when a concern with the parent or child arises
During a tour
The four kind of risks include: physical, property, licensing, and
financial risks
Indiana provides a free online profile for all child care programs to have a marketing presence on this platform
The Marketplace
Contracts are _____ meaning that all parties who sign it are held accountable to the information within.
Legally enforceable
Name two policies that you can have in your policy handbook
(Open response)
What kind of insurance is it recommended that all family child care homes have?
Comprehensive liability insurance
Defining your service and your _____ allows you to stand out and reach your customers better.
Competitive advantage (unique qualities)
The 5 key parts of a contract include: Names of all parties, hours of care, terms of payment, termination procedures, and ______
Signatures of all parties
Name two advantages of a policy handbook
(Open response)
What is the difference between risk management and emergency preparedness
Risk management- preventing a situation from happening at all, ER Preparedness- using strategies to fix it once it happens