RID
Merchant
ACH Direct Deposit
Fraud Prevention
Misc.
100
RID is an acronym for what three words?
What is Remote Image Deposit.
100
What is merchant services?
What is the ability to accept debit and credit cards through First Citizens merchant processing.
100
Explain the ACH Direct Deposit service.
What is - our service allows business customers to electronically deposit funds to employee and customer accounts at any financial institution in a safe and convenient manner. Clients can send credits securely using Business Online Banking or our secure file transfer protocol system (DES-Data Exchange Service).
100
Name the three types of fraud prevention services we offer.
What are ACH Monitor, Positive Pay, and Reverse Positive Pay
100
What service could you recommend for a business customer that needs to retain statements for long periods of time in a secure manner? They'd also like for check images to be present and would like to avoid paper mail.
What is CD-ROM service! The encrypted CD-ROM Check Imaging product allows business customers to receive images of cleared checks with their monthly statement or at other intervals on a CD-ROM. They can view check images, search and sort items and print check images directly from their personal computer, reducing reconcilement time. They can also export check images to other software programs.
200
Name the two types of RID that we offer.
What is Small Business RID and RID Corporate.
200
Name the timeframe that explains to customers when their deposits are posted to their account.
What is - all deposits are posted next-business-day.
200
Is our ACH Direct Deposit service offered with BOB basic?
What is yes!
200
Explain our Positive Pay service and it's benefit.
Positive Pay is a fraud prevention service that helps detect and stop check fraud. It’s designed for business clients and allows them to review and return unauthorized checks.
200
If our ACH Direct Deposit service is not quite robust enough for a customer, what other service could you offer?
What is Payroll Services! Sage Payroll Services is a third party provider of automated payroll functions for businesses. Their payroll service calculates withholdings, payroll taxes and net pay, and automatically remits payroll taxes and initiates direct deposits to a client’s employees. The self-service version of the product is designed for smaller companies with simple payroll needs. Full-service payroll solutions are also available for larger businesses or businesses with more complex payroll requirements.
300
You are able to see the deposit history with our RID service for ____ days.
What is 45 days.
300
Name two big benefits to processing with First Citizens.
What is free terminal supplies, free p.o.s. signage, free monthly statements, next-business-day deposits
300
Explain the different ACH types offered with BOB Basic and BOB Plus.
BOB Basic: 4 Files, 40 Transactions BOB Plus: charge per file and charge per transaction
300
Explain the ACH Monitor service and the benefit of using the service.
What is ACH Monitor helps business clients to protect their accounts against electronic fraud by blocking and returning any ACH (Automated Clearing House) transactions not authorized by the business.
300
What service could you recommend to a business customer that is cash-intensive?
What is Smart Safe! Smart Safe and Provisional Credit is a service that allows you to deposit currency into an on-premises physical safe that includes an electronic currency validating component. The bank’s preferred Courier will provide information to the Bank regarding the amount of cash deposited. Based on the cash deposit information provided by the Courier at 2AM, the Bank will provide provisional credit to your account the same business day (Monday through Friday, excluding Bank Holidays).
400
Name the customer qualifications for Small Business RID.
What are small business customers who are low-volume depositors (less than 15 items per day).
400
Name 3 of 5 various ways that our customers can choose to process debit/credit card transactions through FCB.
What are: Traditional Terminal / WebPass Virtual Point-of-Sale / Mobile Processing / Trust Commerce All-In-One / Internet Payment via Authorize.net
400
What are the fees for ACH on BOB Basic and BOB Plus?
What is $25/month flat fee on BOB basic with per item fees above transactions and files allowed.($1.00 per transaction over 40 and $10.00 per file processed over 4) $50/month BOB PLUS FEE and $40/month ACH Module. These fees are assessed by each transaction with this module -- $0.13 per transaction and $6.00 per file.
400
Explain the benefit of the Reverse Positive Pay service and it's use.
What is Reverse Positive Pay is a fraud prevention service that allows small business clients to review their paid checks on BOB Advantage to determine if any should be returned as fraudulent.
400
This is often an untapped ESG and BSI resource as well as big benefit for customers. What is something we can offer for customers who routinely do foreign wires? AND How does this benefit the bank?
What is International (FX) Wires -- helping the customer transition their wire use from USD to the local currency of where they are sending the money. This generates revenue with ESG and BSI (for a time for the bank) AND also saves the customer money! An international outgoing wire goes from $45 to $25 when sending the money in the local recipient currency! If you are doing a wire for a new customer, don't forget to email the International FX dept to have your name added to the relationship!
500
Name 3 reasons that show the benefits of RID.
What are: increase time efficiency with no longer driving deposits to the bank / extends banking day up to 10pm for deposits / better deposit reporting with easy access / free viewing of check images through the RID portal for history available / save money usually spent on gas money spent to drive deposits to the bank
500
Name our merchants to avoid regarding best fit for merchant services.
What are: merchants with average ticket below $30/ fast-food restaurants / convenience stores
500
Name two benefits to customers for using our ACH Direct Deposit service.
Initiates, simplifies and expedites your payroll process / Deposits are made on time, every time / Reduces costs associated with producing your payroll / Reduces fraud and increases confidentiality / Transfers funds securely and directly between accounts / Schedule payroll ahead of time for pre-planned vacations, etc.
500
Name the fees for all 3 fraud prevention services.
What is ACH Monitor is $25/month / Positive Pay is $50/month / Reverse Positive Pay is $30/month
500
DOUBLE JEOPARDY!!! RID Question -- What is the pricing difference between RID for Small Business and RID Corporate?
What is RID for Small Business offers a FREE scanner and service at $30/month. RID Corporate is the cost of the machine (can be split into monthly payments) plus $60/month
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