Cadillac Today, Tomorrow, & Future
True or False : Tomorrow's vision is to become an all electric brand.
True
“People won’t remember what you said, what you did, but people always remember_____________.
How you made them feel
Driver assist technology available on the Escalade
Super Cruise
Taking responsibility for finding a resolution and ensuring a luxury client experience
Ownership
Influencer (Actor) to test the infotainment features in the Cadillac Escalade
Lamman Rucker
The client is the _____. Cadillac is the personal assistant.
Celebrity
Highest performance vehicle series from Cadillac
Blackwing
True or False: Cadillac Client Promise is to exceed expectations, simplify, and enable life.
True
Founder of Cadillac
Henry Leland
To create a luxury driven mindset, we should discuss, reflect and _________.
Implement
300
Empowerment leads to ________, which leads to the ultimate goal of resolving the client's issue.
Action
Luxury leader
Cadillac Financial will deliver Luxury Experience to our clients by focusing on four key areas: Frictionless, Consistency, ______, ______.
Exclusivity and Transparency
This feature allows clients to take a virtual tour of a Cadillac vehicle
Cadillac Live
Permission and Authority to make decisions consistent with the brand vison and client promise
Empowerment
On _______________Cadillac will mark its 128th year as an automotive luxury brand. (Month and year)
August of 2030
Name 2 of 4 exclusive perks offered by our Dealers
Dealership QR Codes; True Price Calculator; Online Offer Submissions; Electronic Paperwork
Name two features available on the MyCadillac Mobile app
Qualities of a luxury experience
Availability, Ownership, engagement, Personalization, Proactiveness, and Frictionless