CATI SCRIPT
What modes is Axxess approved for?
Mixed mode, Telephone mode, & Mail Mode
How many times should we probe for a response?
1 time
Why would a patient need a proxy?
A proxy is needed when patient is mentally or physically incapable to speak on their behalf.
Who is sponsoring this survey?
What approved languages is the CATI survey available in?
English & Spanish
Response choices are :
8th grade or less
some high school, but did not grad
some college or 2 yr degree
4yr college grad or
more than 4 year degree
Patient response " I went to college for bachelors, then my master but didn't finish" How would you probe?
Would you say "4yr college grad or more than 4 yr college grad?"
Who can be a proxy?
A family member or friend who is familiar with patient's home health care experiences.
What's the point of this?
What is the purpose of this survey?
True or False? Data collection must begin no later than 3 weeks (21 days) after the close of the sample month and end 6 weeks (45 days) from the initial mailing
FLASE Data collection must begin no later than 3 weeks (21 days) after the close of the sample month and end 6 weeks (42 days) from the initial mailing
You could not clearly hear patient's response, but you think they said ____. How do you probe for patient's response?
Apologies, I did not hear your response can you please repeat your answer?
True or false. If caregiver informs us that patient is mentally or physically incapable, we can go straight into proxy survey.
False. We must always follow the script and ask if pt is m/p incapable and ask proxy question.
Wait how many minutes? I'm not doing all that.
I’m not going to answer a lot of questions over the phone!
True or False. Q24 “Consent to Share” is a supplemental question.
True
True or False. It is okay to only repeat the question, not the response choices too.
False. We have to repeat both question and response choices.
True or False. While mid survey with patient you hear caregiver answer questions for patient; it is okay to continue the survey with caregiver.
False. We must kindly inform caregiver that the agencies want feedback directly from patient, unless patient is mentally or physically incapable.
They did a horrible job, that's all I gotta say.
I don’t like my home health care agency!
Telephone contact attempt is defined as ...
For Q1 patient responds with "Correct" or "That's right". Is additional probing required?
Yes, q1 must have verbatim response of "Yes or No".
True or false. During a proxy survey, the patient's name must be said at least until q3.
True. We must say patient's name at least until q3 before we use "your mother", "your husband" etc.
How did you get my information?
Why (or how) was I selected for this study?